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VCU Health Pauley Heart Center

4.1

About this business

Location details

1200 East Marshall Street, 1200 E Marshall St, Richmond, VA, 23298, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.183 reviews
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Sheron Charleston Lumpkin's profile image
Sheron Charleston Lumpkin 
recommend  Recommended
4 years ago

The doctors are wonderful. 

Business response:

Thank you for recommending VCU Health! 💛 

Karen Ann Temple's profile image
Karen Ann Temple 
4 years ago

I have never been more humiliated by a hospital in my life. I went for help because I literally can't walk even 1 step, and Miriam Assi wrote all over my medical records that I was looking for drugs. I specifically said 100 times I just want to know what is wrong, I do not want opiates. Clearly stated all night in the hospital. I end up Leaving with a terminal cancer diagnosis, and she insisted on continuing to make me feel like I was doing something wrong for asking for help. vcu has always been my favorite and now my recor... read more

Business response:

Hi Karen, Thank you for reaching out to us. We take our patient and visitor feedback seriously. Patient care is always our chief concern. Please contact our Patient Relations team so we may learn more about your experience. Patient Relations can be reached here: (804) 628-0400 

Katherine Batista's profile image
Katherine Batista 
4 years ago

So I have been very calm and quiet for the last month. While working at VCU Health I was harassed and had my hair pulled by a nurse/co worker. I had to endure the constant cursing and touching of her as well, even after I asked to be left alone. I asked on several occasions to not be touch, not be spoken to unless it was related to work and to not be followed around clinic. While having to listen to the racist remarks of an RN named Beth M Bruce She made comments of how immigrants needed to learn English before coming to the... read more

Business response:

Thank you for sharing this with us. Our team members and learners deserve to be treated with respect, dignity, and professionalism. VCU Health System policies expressly prohibit behavior contrary to those expectations and as an institution, we take such matters extremely seriously. While we can't comment on individual personnel matters, we are reviewing the situation. 

Jenni M. Guido's profile image
Jenni M. Guido 
5 years ago

they have a racist worker here 

Business response:

Hi, Jenni. We take our patient and visitor feedback very seriously. Please contact Patient Relations at (804) 628-0400 so we may learn more about your experience and share this information with the appropriate team. 

David Sutton's profile image
David Sutton 
5 years ago

Not have people waiting in the E.R. for 8 + hours 

Business response:

Hi, David. We take our patient and visitor feedback very seriously. Please contact our Patient Relations team at (804) 628-0400 so we may learn more about your experience. 

Frances Fitzgerald Frame's profile image
Frances Fitzgerald Frame 
recommend  Recommended
5 years ago

Great shout out to Paula Crawford! She’s today’s security guard at VCU emergency room. With COVID-19 restrictions, I’ve been waiting in my car for nearly 2.5 hours. Paula has checked on all the cars to see if anyone wanted cold water! She’s a blessing and such a sweet lady. Thank you Paula! 

Business response:

Thank you so much for sharing your experience with us, Frances! We're so happy to hear our team was able to provide you with such attention and care during your visit. 

Leeanne Jones's profile image
Leeanne Jones 
recommend  Recommended
5 years ago

We are grateful for the compassionate and quality care my mother received at the Short Pump radiology department today. She felt comfortable during her visit and we are both thankful for the extra precautions put in place! 

Business response:

Hi, Leeanne! Thank you so much for sharing your experience with us! We're glad to hear our team was able to provide you and your mother with excellent care during her visit. 

Rita Patel's profile image
Rita Patel 
recommend  Recommended
5 years ago

Can we help this person? Please contact a pulmonologist if at all possible and forward. Thank you 

Joey Rick's profile image
Joey Rick 
recommend  Recommended
5 years ago

Thank you Vanessa, Dr. Hu, and the rest of the staff for a wonderful experience in MRI at Gateway this morning. The care and compassion you extended to my husband and the delightful company you lent me were fabulous. It's hard to do good things so consistently over the course of a long morning, and you did that and more. 

Frequently asked questions about VCU Health Pauley Heart Center

How is VCU Health Pauley Heart Center rated?

VCU Health Pauley Heart Center has a 4.1 star rating with 83 reviews. 

When is VCU Health Pauley Heart Center open?

VCU Health Pauley Heart Center is closed now. It will open at 9:00 a.m. 

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