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Vca Valley Oak Veterinary Center
- Emergency Pet Hospital
- Chico, CA
About this business
VCA Valley Oak Veterinary Center is different because we work around the clock to keep your pets in perfect health. We are here 24 hours a day, 7 days a week, including weekends and holidays to make sure that your pets get the best veterinary care possible. Our renowned emergency veterinary clinic specialists and highly trained staff possess the latest in veterinary diagnostic tools, and practice within a state-of-the-art facility in order to bring your pet and your family the best veterinary care possible. We are here whene... read more
Location details
2480 Dr Martin Luther King Jr Pkwy, Chico, CA, 95928, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have a 7 month old kitty, Cleo, that I adopted from a rescue a couple of months ago. Cleo got out yesterday and became lethargic and cried in pain when I picked her up. I was worried, so I drove down from Paradise to this clinic at 11pm because she was in so much pain I thought she might be dying. Both the tech and the vet were very kind and understanding. They were gentle with my sweet kitty. I was so relieved to find out she wasn't sick, but had an injury of some kind. They gave her some pain meds and an antibiotic shot ... read more
Business response:
Karen, we're happy to know that we could be of service to your beloved Cleo when she was in so much pain. We're pleased that she's feeling much better, and if there's anything else you think you might need, please feel free to call. Thank you for the awesome review!
The wait was short, The staff is caring and compassionate. They took excellent care of our Chihuahua. She had a piece of plastic stuck in her gum they remove it and sent use on our way free of charge!
Business response:
Toni, we're so glad to know that you and your wonderful Chihuahua were taken care of! We appreciate your nice words; thank you!
Staff has always been friendly however regardless of me bringing my cat in for a regular exam or the emergency room I've always waited almost 2 hours before a vet comes into the room! That is absolutely ridiculous and inappropriate, especially when you yourself have work or other obligations you need to go to ASAP. When you're told you're 1st to be seen and then hear a vet walk into a room from someone that showed up after you, you start to wonder if there's a lack of communication or if they just don't care.
Business response:
Jessica, we're grateful for your complimentary remarks about our team, and would like you to know that the extended wait time you experienced is not representative, nor the norm, of VCA. If you're willing, we'd appreciate the opportunity to follow up with you about this if you can please contact our hospital manager, Megan.Rees@vca.com, with a note on your availability. Sincerely, Valley Oak Veterinary Center
All the staff that we came into contact with, were the best. They were polite and friendly to us and our little sick dog. Thank you for taking great care of us.
Business response:
Thank you for your kinda review, Laura! Offering you the utmost in compassionate and professional care is what we strive for, so we are glad to hear that is exactly how we earned your trust.
Last Tuesday I had both of my dogs neutered here. Over the last two days my dog has developed a cyst on the the side of his penis. He also has been spotting Blood at the incision. When I called they told me to bring him right in right away only to sit here and wait now 3 hours. I am sitting here waiting as I am writing this review. I hope they don't charge me an arm and a leg for him being seen when they should have bandaged the incision on his stomach. Furthermore it was a crypt so probably should have I've been given some ... read more
Business response:
James, we are sorry to hear that you were not 100% satisfied with your recent visit. Your dog's health and well-being is of great importance to us, and we hope that will offer us an opportunity to prove that to you, so please email our hospital manager at Megan.Rees@vca.com in order to discuss this further.
Took my cat in as emergency. First we saw Dr Sierra. She did kittens first surgery. Shes super nice and friendly. Kitten then had to have another emergency surgery the next week and we saw Dr Estep ( i might be mis spelling that) and she saved kittens life. She is amazing. Carol at the front desk was always so polite and remembered our names everytime we had to take kitten in. Shawn is a sweetheart. Really every employee there is awsome i never had any ill feelings or bad vibes from anyone. What valley oaks has done for my c... read more
I have to give a shout out to the people I work with. We have had a rough 4 days. Rattle snake bites, hit by cars, dog maulings, dogs falling out of moving cars, euthanasias, poisonings, foxtails, parvo and the list goes on, EVERY DAY Just tonight there were 3 emergencies within an hour tonight and they ROCKED it! Of course everyone is beat and exhausted from running at full steam ahead & on the emotional roller coaster but VCA Valley Oak Veterinary Center does good work! On top of trying to save every animal that comes in w... read more
There should be a zero you don't even deserve a 1 my dog went in there clean and not whinning picked her up she was covered in pee and her whole neck was soaked like she had been puking everywhere and she still is whinning you guys suck thanks for nothing hope you catch bird flu
Business response:
We're disappointed to read your review, Jake, and would appreciate the opportunity to speak with you more about your recent experience. Please email our hospital manager, Megan.Rees@vca.com with the best time we can reach you.
I have been taking my pets here for years! They know my pet's name & show lots of love to them. I love that their consideration to my pet's well-being on our family's feelings.
Business response:
Thank you, Angela! We <3 you!
Frequently asked questions about Vca Valley Oak Veterinary Center
How is Vca Valley Oak Veterinary Center rated?
Vca Valley Oak Veterinary Center has a 3.1 star rating with 646 reviews.
When is Vca Valley Oak Veterinary Center open?
Vca Valley Oak Veterinary Center is closed now. It will open tomorrow at 9:00 a.m.
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