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Van Aken Pet Hospital

3.9

About this business

Location details

3869 W Indian School Rd, Phoenix, AZ, 85019, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.9439 reviews
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Emma-Rae's profile image
Emma-Rae 
2 years ago

FILTHY building, insane vet! I found a feral kitty right before Christmas of '09. 'Big King' was starved, had ringworm all over him, and had an eyeball that was severely infected. Dr. Johnsen saw him, did a quick skin test, estimated his age for me and then told me to bring him back when he was cleared of the skin infection and had put on some weight so she could neuter him and take the eyeball out. And walked out! I have always found her odd, unfriendly, will not listen to you, her way is the only way. I took this poor kitt... read more

Bill's profile image
Bill 
2 years ago

Dr. sue Johnsen. Worst Veterinarian-Van Aken Pet Hospital terrible Dr. Johnsen is the most unprofessional and insane Vet I have ever encountered. I am a Harvard Trained Applied Animal Behaviorist with an M.S. In Animal Psychology, Post Graduate work in Biological Basis of Behavior, NEUROCHEMICAL imbalances in companion animals, and Canine Cognition. I have trained professionally since 1992, and I specialize in dogs and cats with severe fears, phobias, and severe aggression. I met a client with an aggressive dog who had done ... read more

Lisa's profile image
Lisa 
2 years ago

STAY AWAY FROM VAN AKEN PET HOSPITAL. I brought my 9 yr old cat to Van Aken/Dr. Johnson when she began losing weight rapidly and vomiting. Dr. Johnson spent about 2 minutes looking at her and said the problem was a cavity. She performed oral surgery 3 days later and sent her home covered in pee and diahrea. The same symptoms continued so i called the next morning and was told to wait 24 hours. the next day they were closed. Finally they would see her again four days after the surgery. Dr. Johnson said she had no idea what th... read more

Mary's profile image
Mary 
2 years ago

Excellent care received at Van Aken I have only experienced excellent care at Van Aken from the staff and especially Dr. Johnsen. I feel quite qualified in making this statement as I have had close to 100 animals cared for by the staff and have NEVER experienced any issues. As a matter of fact it has been quite the opposite...I can not tell you the number of times the staff has made room for emergencies ...I mean I have picked up an animal and literally called while driving and they have had staff and Dr. Johnson ready for a... read more

Bill's profile image
Bill 
2 years ago

Compassionate Vet Dr. Suzanne Johnsen, thanks for being a great Vet and showing such compassion to your patients and their owners/families. Judy B. 

debbie's profile image
debbie 
2 years ago

Van Aken Pet Hospital is overwhelming I wrote a review eariler,and now wish to take it back! Nothing bad has happen to our animals that I'm aware of atleast. However, I was having increasing problems, with her husband Tony. His attittude sucks! That got me starting to do some checking. OMG, I feel so bad for the people, writting in. I was never thrilled with the way they did many things , but I did't want to make a mountianout of a mole hill. Please do your homework before comming here. Check with the board of vets. I was ve... read more

Brittany's profile image
Brittany 
2 years ago

DO NOT GO HERE IF YOU CARE ABOUT YOUR PET! My 12 year old beagle/pitbull mix was diagnosed with cancer last year and over the last couple months has gone down hill, she lost over 20 lbs of muscle and is in pain from arthritis, she also seems to blank out and not even know we are there then snap if we try to pet her when she is in this state (other times when she is lucid she does not do this). We decided it was time to put her down. When I scheduled the appointment they advised me that they would do the exam and then go ahea... read more

Carol's profile image
Carol 
2 years ago

Well meaning but filthy I applied for a job at this clinic around 2006 and worked there for one day. If you think the parts you can see are dirty you wouldn't believe the parts you can't see. It looks like an episode of Hoarders in places in the back. It stinks like disease and the contagious animals (a huge numbers of Parvo cases come through there) are not well separated from the others. Working there the whole day I never really spoke to the vet, just her husband, who acts like he's running interference for her. It seems ... read more

Lori's profile image
Lori 
2 years ago

Don't let Suzanne perform surgeries on your pet I don't recommend the place. The office is trashy. I lost my pet due to Dr Suzanne surgery. The way she and her staff broke the news was so unprofessional. Before the surgery Suzanne and her staff were very convincing that my dog needed surgery and it seemed like they care. Once finding out my dog passed away, Suzanne and the office treated the incident as if it was nothing. I received no calls and had to find out the news by showing up at the office. Once requesting to speak w... read more

Frequently asked questions about Van Aken Pet Hospital

How is Van Aken Pet Hospital rated?

Van Aken Pet Hospital has a 3.9 star rating with 439 reviews. 

When is Van Aken Pet Hospital open?

Van Aken Pet Hospital is closed now. It will open tomorrow at 9:00 a.m. 

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