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Universal Hyundai
- Auto Repair
- Southchase, MO
About this business
Welcome to Bill Nero's Universal Hyundai! Universal Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Hyundai vehicle owners throughout Orlando and Central Florida. Our Mission Statement With Teamwork, we will continually improve the buying and servicing experience for our customers; Remain the dealer of choice in Central Florida through proper training, innovation and commitment to the total customer satisfaction; Create a rewarding environment for our employees to operate with... read more
Location details
12785 Orange Blossom Trl S, Southchase, MO, 32837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Horrible customer service huge difference between educating the customer and treating them like a waste of your time! I WAS a repeat customer I brought you friends and family never again and It was here that we got fucked over in the first place nvr again !!!!! Do not buy from here !!! I'll be sure to let everyone know that I deal with or know
I was thinking of taking my Nissan for a front wheel alignment, so I called to ask to see if they had any specials. 89.99 for a FOUR WHEEL alignment. I was told they don't do just front wheel alignments...WOW...
Great customer service, great deals! Joe Cruz was awesome!
This place is awful, after three days and all four brakes being replaced, my husband went to pickup our truck. As he was about to pull out of Parking lot, he realized he had NO brakes, nothing. Luckily he was able to turn back into lot but almost hit one of their vehicles. He had to pull his E-brake to stop! I spent nearly $800!! This could have caused my husband extreme harm. Unacceptable!
Business response:
Crystal Shepherd-Wilkinson we are very sorry about your experience. We would like speak to speak to you directly to see what we can do. Please call and ask for our General Sales Manager Percy Urrutia at 407-926-7000 so we can try to help.
Great service! Thank you Ferris and Josh for all your help! It was actually a fun experience!
Business response:
We are pleased to hear your experience with our service was a great one, Eury! Thank you for the five-star review!
I had such a great experience! Alexis Ortiz was absolutely wonderful from start to finish in helping me get into my new Nissan Rogue. The sales manager and finance department were also great to work with.
Business response:
We are happy to hear about your all around pleasant experience at Universal NIssan! Enjoy new Rogue, and if you have any questions or concerns, don't hesitate to contact us! Have a great day, Cynthia!
Universal Nissan is a terrible place that lacks professionalism and does not stand by the customer. I urge everyone to go to reed Nissan where your business will be considered as important and you will get results. Saul and his service manager are by far the most unprofessional and treated my fiancé and myself like we were idiots. I was told by service Manager Henry Machin(what automotive school did you go to!) after trying to get our car fixed due to some transmission failure issues. Instead of helping us he took our money ... read more
Business response:
Michael, we wish to extend our sincerest apologies for the experiences which have prompted this opinion towards us. We strive to give nothing but the best of customer service in sales and service alike. We truly mean customers for life so, I would like to invite you to speak with our General Manager, Mr Dan Toomey. Our phone number is (407)926-7001. Please ask for him or myself Michael Perez. Again we want to send you our sincere apologies.
Best, most professional car deal I've been part of special thanks to Michael Vand and Norm LeBlanc for making it awesome!
I think all nissan dealerships have the worst us to me service. Never again will I buy a nissan!!! Called nissan a few mins ago and asked for service was put on hold and after 10mins of waiting parts answered they transferred me back to the same lady who answered to begin with. I told her I was tired of waiting and needed someone in service. After all that waiting and asking for parts I demanded to speak to a manager only for her to tell me she was the service secretary but she was limited on knowledge...WOW!!!!!
Business response:
Jimmy I want to first apologize for your experience with our service department. We currently are under new management in our service department and are striving again to provide 100% customer satisfaction. If you would like you can stop by and speak with our General Manager Mr Dan Toomey and voice your concerns with him. Just please call us at (407)926-7001 so, we can schedule an appointment.
Frequently asked questions about Universal Hyundai
How is Universal Hyundai rated?
Universal Hyundai has a 4.3 star rating with 605 reviews.
When is Universal Hyundai open?
Universal Hyundai is open now. It will close at 9:00 p.m.
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