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United Delivery Service
- Transportation Services
- Oakbrook Terrace, IL
About this business
United Delivery Service (UDS), servicing the Great Lakes Region, has strategically developed its own technology to remain at the forefront of the rapidly evolving courier industry. This custom-built infrastructure ensures that customers have access to cutting-edge tools such as GPS and imaging technology for precise delivery tracking. Our comprehensive range of services spans overnight, regional overnight, next day, and same day delivery, fostering enduring partnerships with clients who value reliability.
Location details
1S376 Summit Ave #1f, Oakbrook Terrace, IL, 60181, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ulta sent me a package through UDS. Their tracking said it was delivered but I never got it. I contacted them and got a photo of the package at someone else's address with a message that said "case resolved". Ulta sent a replacement, again through UDS. Their tracking shows they delivered it when I was home yet no one rang my doorbell with a package. Hence, no second package. I don't understand how they are still in business. They should get a negative star.
Business response:
First off we would like to apologize for the delay with receiving your package, sometimes the circumstances surrounding the delivery are beyond our control. Please contact the retailer for a refund for your order. Thank you.
They use independent drivers that steal your packages and customer ********************** refuses to do anything.
Worst service ever. UDS delivered a package to me this morning. I was in my garage, door partially opened, when all of a sudden my package comes flying across my driveway. They threw it . Good thing it wasn't breakable. But what if it was. Who would of paid for it. I was shocked. I tried to call company to complain and they hang up on you. If you ask me this is a very badly ran company who doesn't care about their service. Who throws packages across your driveway. Unbelievable.
Business response:
First off we would like to apologize for the delay with receiving your package, sometimes the circumstances surrounding the delivery are beyond our control. United Delivery Service does not employ the drivers they are contracted out to deliver packages, we are in agreement that they may need more training and coaching and will relay this feedback to the right parties.
The worse shipping company ever! Every other carrier manage to use your mailbox to deliver your package or mail or they ring your doorbell Atleast to acknowledge it. I wasnt even aware that I had a package sitting on the porch for hours just to find a email later saying its delivered. I go outside to check and see and my package wasnt there I contact both the *** company and the merchant and was told their isnt anything they could do because their was proof of delivery how is proof delivery sitting a very small package on th... read more
Business response:
Thank you for your feedback we will look into the situation to make sure it does not happen again.
Lost package, zero communication. Horrible experience. Had I known my shipment was going to go through this company I would have never placed an order.
They are the worst delivery/laziest company Ive ever seen. They throw the packages from ***** feet away to land on my porch. I have a Nest video doorbell and have multiple videos which confirm their extremely poor delivery method. Today they threw it so far it landed in my tree/brush which they then hand to pick up and then continued to throw it on my porch. It is clothes but they dont know if theres something else in the package which is breakable.
Bunch of lazy incompetent people behind the phones. I called a week ahead of my packages scheduled delivery time to correct an address. Representative said she could and to send an email to corp@uniteddeliveryservice. I did that, and thought it would be corrected. Even called morning of delivery to verify, no one answered the phones even though it says "24/7 representatives". Terrible customer ********************** and *********************************************
UDS reported my package was delivered today, 5/14/22 to my front door. I live in a gated community. It wasnt delivered! I called their customer ********************** # and requested manager. I was told I was speaking with a manager. The manager emailed me a dark photo claiming the package was delivered. It was delivered outside ******** on a major thoroughfare! The manager offered zero assistance and told me to contact the vendor. Positively deplorable service. The manager went so far as to blame me for the driver not havin... read more
I never received my package from UDS the driver delivered it to the wrong address and they said the driver is trying to retrieve my package.they said it was delivered on the 29th I talked to a lady Friday night . the 6th and said they had the package and I called this morning and now they said they haven't gotten in contact with the driver and to call back Monday can I please get some help with this matter
Frequently asked questions about United Delivery Service
How is United Delivery Service rated?
United Delivery Service has a 1.2 star rating with 91 reviews.
When is United Delivery Service open?
United Delivery Service is closed now. It will open on Monday at 9:00 a.m.
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