United Delivery Service

Carlo G 

on BBB

a week ago

This delivery service lost my package in their warehouse in *******, **. After two weeks of waiting, no movement according to them Shop app. I contacted them and they just apologized and didn't notify me that they lost my package. I apologize for the inconvinience this has caused. With out the proper information providing either a order number or name and address I am unable to further investigate your order. 

BRENDA W 

on BBB

3 months ago

vague calls/messages. went to their website: Called UDS,, I was disconnected several times. I tried their on line help bot assistant. they wanted me to pay $5 by credit card then they would 'help' me with the problem!!!im upset this company has to be a scam. ******,First and foremost I want to apologize for the inconvenience. Based on your complaint/information provided I can see you have your zip code listed as *****. Unfortunately it appears you have the wrong UDS. We soley service the midwest (**,IN,**). We do not service... read more

BRENDA W 

on BBB

3 months ago

vague calls/messages. went to their website: Called UDS,, I was disconnected several times. I tried their on line help bot assistant. they wanted me to pay $5 by credit card then they would 'help' me with the problem!!!im upset this company has to be a scam. 

Cathy M 

on BBB

6 months ago

They don't deserve a 1-star rating. This company is not reputable, possibly not even legit. No customer ************************** / *** number to call and claimed my building was closed when they tried to deliver. And this is their playbook. Read the other reviews. As for my building, there is clear glass in which our security person sees delivery personal and could have buzzed them in (or I could have done so if they even attempted to dial my name on the keypad). They flat out lied that they tried to deliver. Avoid them at... read more

Edward P 

on BBB

9 months ago

TWO PACKAGES SENT TO THEM TO DELIVER. ONE GOT THROUGH ONE DID NOT. NEEDED BY THE 24TH SHIPPED THE 19TH. GOING FROM ************** IL TO ************* IL. COUlDNT DO IT. THEY WERE LETTERS FROM ***** 

Celine G 

on BBB

9 months ago

They allegedly attempted a delivery to my apartment building DURING office hours (so they would have been buzzed into the building), which means they did not actually come to my building. I called customer ********************** after having my package delayed another 3 days. When I told her to add "DO NOT LEAVE AT FRONT DOOR" in the delivery instructions as posted signs at the building say this, she told me "we train our drivers not to read signs." What in the actual h*** is this nonsense? This is by far the worst delivery ... read more

Dennice G 

on BBB

a year ago

Untieddelieveryserivces said for my package to get delivered to me the fees are ****** dollars I dont understand that when it here in New I ask them can I come and pick it up they said yes but I dont have their address I really having a hard time with them and they didnt answer my emails about their address I live in ***************. I never hard of fees that much money *** and other delivery serious dont charge that much and Im not understand why this package is please help 

jass k 

on BBB

a year ago

worst conpnay ever. they are stupid , horrible and so unprofessional 

Stephanie H 

on BBB

a year ago

Had a package that was being delivered through UDS a few weeks ago. Got a notification that it was delivered. Went out to check and my package was not there. Checked the photo that they sent to show where it was left, and it was left nowhere near my place. They do not make sure to check resident numbers correctly because it was left at number 100 (that was vacant at the time) when mine is number 135. I ended up having to wake up my sleeping baby and drag him out just to go retrieve my package. Needless to say I was beyond an... read more