United Delivery Service

NAILAH W 

on BBB

2 years ago

This is definitely an instance that I wish ZERO stars was an option. I had 2 instances with UDS within 3 days and it's enough to last me a lifetime. On 11/9 I received an email stating that my package was delivered. I was confused because I had been home ALL day and my doorbell never rang. I go outside to find an empty box. I immediately contacted UDS (via email because as others mentioned, what number?) and a few hours later received an email because saying it was delivered, here is the pic and if you want your package, con... read more

Mayra E 

on BBB

2 years ago

REVIEW COPIED FROM MY COMMENT MADE ON UDS' REVIEW SECTION **UPDATE 10.27.22**I once again placed an order from ********* in hopes of receiving my items from a different courier but no, UDS was it once again. And like the past times, UDS had not and does not update notifications. My package was expected to be delivered next day, it has now been 4 days past. I reached out to ********* to complain since it was not the first time. Because of delivery services like this, reputable department stores receive negative feedback.I ord... read more

Kellye H 

on BBB

3 years ago

Worst delivery experience EVER!!!I ordered a package from a store that I have ordered from multiple times. They used this particular delivery service and I have yet to receive my package. I received an email stating that my package has been delivered to a mail room. My apartment complex does not have a mail room at all. We have parcel lockers that have keys that are then placed in our mailboxes. I checked with our rental leasing office and they also did not have the package. I filed a complaint with the company and after fiv... read more

Alexis D. 

on BBB

3 years ago

Delivery guy threw my package from front of my lawn to my front door. Which is about 30 feet Hes lucky no one was home, & just my camera caught him. I would give 0 stars if I could. Careless 

Erica G 

on BBB

3 years ago

Claimed they delivered my package on 7/29 by throwing it over our security fence but in their delivery update said the package was signed for. I received two other packages the same day after the 30 mins after the time they supposedly delivered with no issues. They basically told me there was nothing they could no and tried to make it seem like some one stole my package. Ive lived in the building for 5 years and never had an issue with a package. Management confirmed nobody reported any other package being missing. The perso... read more

Megan S 

on BBB

3 years ago

I recently ordered a package that was being shipped by UDS. I tracked my package and it said that the package was delivered, but I had never received the package. I contacted UDS and received a response that said, "Your issue has been acknowledged and is now being worked on." The package had my phone number on it, which is how I found out it had been delivered to the wrong house. The person who received my package called and let me know. I drove and picked the package up from this person. A week after UDS said they were work... read more

Lucia G. 

on BBB

3 years ago

I wish i could just not rate because this si not the fist time i encounter issues with your carriers and delivery service. I wrote this mesage to them and they have not responded back to resolve the matter --This package was not delivered. It was marked delivered yesterday but the carrier did not delivered the package and it was not left near the house or in the mailbox. I messaged the store where I did my purchase to confirm on there end if the delivery was fulfilled and they said yes. This is not the first time I have issu... read more

Trish W 

on BBB

3 years ago

The driver put the package under our car. We ran over the package. Who does that? What happened to doing a job well. I have several weeks on this delivery. I would NEVER ship with United Delivery Svc. 

Lisa L 

on BBB

3 years ago

They say they delivery the package and where is the package I never receive the package and they say it was sign for and it was not sign and they claim and left the package and did not ring the **** and left the package and he say they use there own cars how we know when I want to file the report against the driver they giving me excuses and now the package is gone what to the package all I know they took the package why would you leave the package and not the customer