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United Delivery Service
- Transportation Services
- Oakbrook Terrace, IL
About this business
Location details
1S376 Summit Ave #1f, Oakbrook Terrace, IL, 60181, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ive had 3 packages sent to me which ended up in the hands of this United Delivery Service aka UDS, none of which were delivered within the estimated timeframe. I have had to contact the company multiple times and practically beg them to deliver my items. I rarely write reviews but this so called delivery service needs a serious overhaul. I am shocked theyre still operating with such poor services. My latest package theyve handled has been bounced back and forth from missorted to delivery delay to package received status for ... read more
Business response:
First off we would like to apologize for the delay with receiving your package, sometimes the circumstances surrounding the delivery are beyond our control. We hope you received your package.
After waiting for my package for almost FOUR weeks, representative claims my package:"...was missorted and not able to be located for route. This is deemed lost in transit."That's it? No responsibility whatsover. by UDS. I wonder how much time they actually spent trying to locate my package? They told me to file a claim with the company I ordered the merchandise from and used UDS to deliver it. The claim should be filed directly with them! I see in these reviews that is their 'PASS THE RESPONSIBILITY TO SOMEONE ELSE' tactic.... read more
Business response:
First off we would like to apologize for the delay with receiving your package, sometimes the circumstances surrounding the delivery are beyond our control. Please contact the retailer for a refund for your order. Thank you.
Ordered something from ******** at the end of November.Got an alert that it was "delayed" and it sat in the same spot since Dec, 1st.Tracking was FINALLY updated yesterday 12.08.2023 afternoon at 350pm.It was updated to say "There was no safe place to leave the package."No one even attempted to deliver a package.UPS, Fed EX, ***** and Amazon ALL deliver without issue.The driver has to actually get out of the vehicle, walk up the sidewalk and come to the back door.We are ABOVE a restaurant and these are the delivery instructi... read more
Business response:
I apologize for the delay in recieving your items. Can you please tell me your tracking number so I can help locate your package? Thanks.
3 days in a row I received a delivery tracking confirmation stating my package would be delivered the followin day. Each day it was not delivered. Their website has absolutely zero contact information so there is no way to follow up on my package. United Delivery Service is an absolutely horrible company.
Business response:
First off we would like to apologize for the delay with receiving your package, sometimes the circumstances surrounding the delivery are beyond our control. We hope you received your package.
I recently received a text message stating that my package was delivered. With this was a picture of a camping trailer with a package on the steps.( I DON'T LIVE IN A CAMPING TRAILER)I contacted *** and received back a computer generated response. I tried to call the number on the website and it just disconnected me. I also tried a email I found but got it tossed back to me stating this email in not monitored and it gave me the phone number to call that I had already tried.. Recently *** delivered a package to my house (not ... read more
Business response:
I apologize for the inconvenience and hope our team was able to track down your order for you or assist you with replacement guidance. In the future please contact our customer ********************** team directly at ************
This company needs to be investigated. They stole my package I have proof they would not help and hung up. Hundreds of people have said the same thing. Now Im out money and a jacket. **** was rude and unkind and so gross to me. I would like a refund and apology and my items please
Business response:
If you are missing your package please reach out to the retailer for refund. Thank you!
Package has been out for delivery for a week, read the reviews on ****** looks like Ill have to get a refund from the company I ordered from. Disappointing as the items were on sale and sold out now. Why are reputable brands using this service??? Losing customers for sure
Business response:
First off we would like to apologize for the delay with receiving your package, sometimes the circumstances surrounding the delivery are beyond our control. Please contact the retailer for a refund for your order. Thank you.
My package was delivered to the wrong address. No apologies from the staff. No follow up on my package. Spent several hours, was hung up on multiple times and had to do my own research to find out what happened with my package. CUSTOMER SERVICE IS TERRIBLE. Do not use this vendor if you want to keep customers. They do not care.
Business response:
First off we would like to apologize for the delay with receiving your package, sometimes the circumstances surrounding the delivery are beyond our control. Please contact the retailer for a refund for your order. Thank you.
UDS is a horrible delivery service. I would rather pick my package up from the store. As I know Nordstrom have accounts with different delivery companies. This one is the worst! Any time they are used my package is alway delayed due to carrier not wanting to deliver to my place of work. No other delivery company has an issue. My current package was supposed to have been delivered 5/12. It is 5/17 and its still showing delay. When you call you get the run around. Agent advised yesterday that my package would be delivered toda... read more
Business response:
First off we would like to apologize for the delay with receiving your package, sometimes the circumstances surrounding the delivery are beyond our control. We hope you received your package. We hope you received your package.
Frequently asked questions about United Delivery Service
How is United Delivery Service rated?
United Delivery Service has a 1.2 star rating with 94 reviews.
When is United Delivery Service open?
United Delivery Service is closed now. It will open on Monday at 9:00 a.m.
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