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Ulta Beauty
- Beauty
- Wenatchee, WA
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
1370 N Miller St, Wenatchee, WA, 98801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Here it goes ya'll......If I could give you a ZERO on ****** Reviews I would. Today was the 1st and last time I will EVER shop at ULTA. For my birthday I received several gift cards for your store. I attempted to place an order, but your system or policy does not allow for more than 1 gift card purchase per transaction. Why? Who decided this? So I was forced to do separate orders to use my cards.Order #1, went through just fine. Order#2, you charged my bank card and my gift card but did not process my order. So I have to cal... read more
Business response:
Hi Bb, we strive to create the best possible experience for our guests, so we truly apologize that we missed the ***** We understand your frustration and we're sorry for any inconvenience that *** have been caused as you connected with different members of our team to have this resolved. We do see that one of our ***** Services Advocates was able to send you an email update, as well as inform you of any next steps if the charge is still showing on your account for the order that was not received. We appreciate your patience ... read more
Ulta wont let me check out and is giving me the M1 error code no matter what I do. Ive tried checking out via the app, online on a web browser, trying multiple payment methods and nothing works. The items I need are online exclusives and yet you wont let me order online. Also, my ***** worth of points are showing a value of $0. Why do you have multiple issues with your website and app? Just fix it, this is ridiculous.
Business response:
Hi *****, we're truly sorry to hear you've had trouble placing your order. We understand how frustrating this would be and we share your concern. We invite you to please reach out to our ***** Services team at your earliest convenience either via ******** Messenger, Instagram Messages, X ****** Messenger, or your preferred contact method so we can take a further look into the issue with your points value, as well as ensure we are able to resolve the error you're experiencing at checkout as well. Thank you.
I would make it a zero. Got an Ulta Credit card I use it and when I do I pay it off on time all in full all at once usually not even a week later because I build my credit that way. But it seems like every other time I go to use the card it shut off or suspended because they want to reverify security info like have me email my dl, ss card, and a copy of a bill or bank statement with my address. I have never had to go through anyhassle like this with any other cards. When you call for help and support the call center staff is... read more
Business response:
Hi ******, we are sad to hear that you had a negative experience while using your Ultamate Rewards Credit Card. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. We will follow up with your concern via email, and hope your next experience at Ulta Beauty will be a positive one!
*not the store but the customer service*The worst experience in customer service EVER. My account was hacked completely ( they changed my email, name, everything). Luckily, I got my receipts emailed and had my member number. We were able to confirm my account was completely hacked. I asked about my $250 dollars in points and was brushed off, saying they were going to escalate the matter and that someone would call me back in 48 hours. Never got the call. Over a week later, I called them and tried asking what was going on. Th... read more
Business response:
Hi ******, we appreciate you for sharing your experience with us. We share your concern and we understand how upsetting this would be. Please know we take these situations very seriously and we can confirm the issue you're experiencing accessing your account has been escalated to the appropriate team. A member of our team will be following up with you as soon as we have confirmation your account has been fully restored and you will be able to reset your password. We appreciate your patience and understanding.
Hi my name is *****. Although the products I paid for were not delivered, the system shows them as delivered. My husband and I called customer service many times. But the problem was never solved. My husband is tired of helping. My English is not enough to talk to customer service!!!! $45 is not a small amount of money. Please, please solve the problem. If the problem is not solved, I will report you to the authorities.
Business response:
We can see how upsetting it could be to not receive your order, *****. We will follow up with you via your email to resolve this issue. Have a great rest of the day.
Horrible customer service. I placed an order for pickup still wasnt fulfilled by 2 hrs went in store before they closed because I needed the products for the next morning and I tried to cancel the online order in store. They associate said she couldnt cancel the order I had to call customer service I did so took a whole day for them to contact me back and then the customer service rep says they cant cancel the order because its ready for pick up so I have to go in store. I also couldnt use the coupon so I ended up paying mor... read more
Business response:
Hi *****, we're truly sorry for any inconvenience this may have caused, we would be frustrated too in this situation. We do apologize as we are unable to cancel pickup orders once they have been processed and ready to pick up. The good news is, after 5 days if your order does not get picked up, the pending charge will be removed and you will not be charged. We have gone ahead and emailed you a new coupon that you can use towards your next purchase. We appreciate you for sharing your feedback as it allows us to improve our gu... read more
I ordered the holiday Advent box from Ulta. I realized that I had sent it to my daughter and not my home address. I saw my mistake when I got the email saying hi to my daughter. I immediately called Ulta and asked for a change of address for the time. My email said it was sent in one hour time frame. I was told they could not change the address. I asked to cancel. I was told they have a one hour policy to cancel. I called my credit card company and they said I can dispute as soon as it posts to my account. So ***************... read more
Business response:
Hi *****, we appreciate you for sharing your recent ordering experience and we understand how this would be frustrating. After partnering with our warehouse, we were unable to cancel it as your order had already been processed. We truly apologize for any inconvenience this may have caused. To avoid any future confusion, we ask that you visit Ulta.com to update your ****************** address prior to placing your next order! To change your shipping address, you simply need to log into your account on Ulta.com, and use the ed... read more
Like literally everyone, they have horrible customer service. They use a shipping company that is notorious for not delivering packages and then Ulta refuses to do anything about it. I had an order that was marked delivered and reached out to Ulta immediately because it wasnt, they told me to follow up after the weekend and I did on Monday through chat, was told they would escalate my order for internal review and then reship, I call a few days later to be told they have proof of delivery so there is nothing they can do. I a... read more
Business response:
Hi *********, we sincerely apologize that you have not received confirmation about your reshipped order. We have reviewed your previous contacts with our ***** Services teams and see that your order was reshipped to you on 9/26/23 along with a $15 e-gift card for the gift with purchase that could not be resent. We will follow up with you via email to ensure that you received all the correct information with your new order. Thank you for sharing your honest experience with our ***** Services team as we are always looking to i... read more
Ulta is run like a scam. They advertise various promotions and do not deliver on their part despite fulfilling the stipulations. Makes it very difficult to reach customer service rep -- even with multiple attempts, methods, avenues. They store payment information even though I opted to "NOT save payment info." My account keeps showing charges despite the website claiming my order did not go through (never specifies why) and I am unable to speak to a rep. ***** to the stores is also unhelpful due to incompetence and poor atti... read more
Business response:
Hi *********! We are very sorry to hear about the troubles that you have had contacting our ***** Services teams. Our teams were unable to locate your previous contact history, but you can always reach out to our ***** Services teams through the contact us page on our website here: ******************************************************************* Regarding your pending charges, a pending authorization hold on funds may be placed on your account for an order that did not fully go through or a completed order that has not ye... read more
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.2 star rating with 624 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 6:00 p.m.
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