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Ulta Beauty
- Beauty
- Wenatchee, WA
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
1370 N Miller St, Wenatchee, WA, 98801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
ULTA CHANGE YOUR ONLINE POINT REWARD SYSTEM!!!!!I have been saving hundreds of dollars worth of points to buy one product which is a Dyson airwrap valued at $600. My local store hasnt had any dyson airwraps in months because of stock issues. So buying in store wasnt an option for a long time. Did you know any online points use is limited to ***** which is about $250. I had well over ***** points I couldnt use for an online purchase which was extremely frustrating. After spending years of my hard earned money on ulta this was... read more
Business response:
Hi *******! So happy to have you as a part of our Ulta Beauty family. For the privacy and security of our guests, our online system has a limit that only **** points can be redeemed online per transaction. Since this is a system limitation, we cannot override it for any reason, we sincerely apologize for any frustration.
dear ulta beauty, can you stop using lasership. **** and ***** is much better.
Business response:
Hi *******! We apologize for any frustration as we are unable to choose which shipping company handles an ulta.com order or pre-determine the carrier. The carrier used will be determined by shipping address, warehouse location, and on how busy our carriers are. Since we have more than one warehouse, sometimes items come from multiple warehouses, or if two orders are placed they can come from different warehouses as well. Thank you for your understanding!
My daughter ******* quit her job at Ulta today because of harassment by *************************. ******* has tried to have meetings with management to address her concerns of unfair and biased treatment. ******* has spoken to *******************, *************************, and *************************** and yet the harassment and hostility persist. ************************* villainize ******* and yet allow other staff to get away with similar behaviors. The dress code is ambiguous and only applies to ******* and no other ... read more
Business response:
Hi *******, thank you for sharing this. We strive to create a safe and welcoming environment for our guests and our associates, and were sorry to hear this was not your daughters experience. We take these matters seriously and we are looking into this with our internal teams.
I've been trying to make a purchase online for the first time and they emailed me saying that due to factors I'm blocked from purchasing online forever. I'm livid! I miss the sale happening last weekend and when I kept calling they told me the case was done. They emailed me saying it was not for personal use and error keep saying my payment it's incorrect which is not. All the emails I got and phone calls said my account is suspicious and if I want to do purchases I have to go in person because my account will remain blocked... read more
Business response:
Hi Ineida, we're sorry to hear you were disappointed by your recent communications with our Guest Services team. We understand how this could be frustrating. As we researched your account, multiple identities and payment methods for the orders placed with your account were found.Please know that we only promote purchases for personal use or gifting and that these findings are not typical of a guest shopping for a gift or a product for themselves. AtUltaBeauty, we are committed to providing you with an outstanding experience ... read more
Online customer service is a joke. First I was told to wait three days, then eight days, now I’m told that I have to give them four extra days because there was a holiday. I paid for premium shipping so my order would get here within a certain time frame. They have already refunded that, but refuse to do anything more until they contact me — yes, I was told don’t call us, we will call you. Never will I ever order from Ulta online again.
Business response:
We can see how not receiving your order at a certain time frame be frustrating. A member of our email team will follow up with you shortly. We apologize for any inconvenience this has caused you. Have a great rest of the day.?
I tried placing an order for 1 foundation and it kept getting denied. So I called and emailed Ulta and after hours on the phone the response I got was basically that there was no way I was purchasing for personal use and they basically blocked my account so I can no longer purchase. They basically accused me of fraud....for buying one container of foundation!! Unreal. I have talked to numerous managers, been lied to, told I will be called back, told I need to "appeal"... are you kidding me? I was buying one foundation!!! The... read more
Business response:
Hi Angie, thank you for your honest feedback regarding your online shopping experience. We can see how upsetting this has been for you, and we will follow up with your inquiry via email. Thank you.
I have not been receiving points on my purchases. I called and customer service said that I made an “inaccurate” purchase and Ulta canceled my membership. I asked for details on what this inaccurate purchase was or what that even meant but they said they did not have that information. I asked how I can fix this because I am platinum and didn’t want to lose my status, they said there was nothing they could do. I asked if I could start a new membership and they said no. This is absurd. I have obviously spent a lot of money her... read more
Business response:
Hi *****, we truly apologize for this situation and please know that our escalation team is currently reviewing this matter to find out more information about the status of your account. Our escalation team is working with our IT department to gather more information about this situation. Once our escalation team has an update regarding your account, we will reach out to your directly via email with information or any next steps!
Absolutely the worst customer service that I have ever had in my life. This company filled an order that I had placed online and then days after I received that order, I received another order with some of the items from my original order. I did not order a duplicate order. I called Ulta, as soon as received this duplicate order for a return label, explaining that I did not order a duplicate. They told me that I could return it to my local store. I told them that I was disabled and could not drive, that is why I use their on... read more
Business response:
Hi ****, thank you for sharing your honest experience and issues with placing orders online. We see that our escalation team are currently reviewing this determination to see if we can provide any additional assistance. While they review this issue further, you will still be unable to place orders online. Once we have any additional information for you, we will reach out to you directly via email. Our ***** Services teams did send the most recent update via email on May 24, 2023.
Do not get the Ulta credit card...it is through ************* and they are the worst! Refer to the ************* ratings to see more. No matter what the discount you get at Ulta, it is not worth working with *************.
Business response:
Hi *****, thank you for sharing your honest feedback! We appreciate the feedback that we have received. For our guests safety and security, all of your credit card information is stored with ************** and the Ulta Beauty ***** Services teams are unable to access it. If you have any questions or concerns regarding your Ultamate Rewards Credit or Master Card, you will need to contact ********************* directly at **************.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.2 star rating with 624 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 6:00 p.m.
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