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Ulta Beauty
- Beauty
- Wenatchee, WA
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
1370 N Miller St, Wenatchee, WA, 98801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Ulta customer service is extremely poor. They do not read their emails, making you provide the same information again and again. They will ship you an incorrect order, and then request you to spend your own time to mail it back to them. They will then not ship your correct order with any expedited shipping to make up for the lost time. Even if you repetitively ask them to ship expedited, they still will not do it, until you absolutely insist. They need to update their policy that if an incorrect order is shipped, you are not... read more
Business response:
We are sorry to hear this was your experience as we know how frustrating it can be for you. We did see our email team was able to resolve this issue. We do apologize for any confusion as we don't intend to do so, but you are not required to return the incorrect items to ** as that was a mistake on our end. We just send the pre-paid label for recording purposes. Once again we apologize for any frustration this has caused you. Have a great rest of the day.
Ulta would be great if they STOP using Comenity!!!!!!!!! Always glitching - you set up auto draft- system glitches- you log into credit card website you CANT- You call customer service - different answers every time- then they hit you with late fees!!! Its sad because we love ulta but if they don't use a differ company for financing they will continue to lose business.
Business response:
Hi *******, we are sorry to hear about your negative experience with our credit card servicer, ************** For our guests safety and security, all of your credit card information is stored with ************** and the Ulta Beauty ***** Services teams are unable to access it. If you need to speak to a representative regarding your Ultamate Rewards Credit or Master Card, please contact ********************* directly at **************.
Ulta Online does not allow any cancellations. I tried canceling a product IMMEDIATELY after I hit send since the product switched from my curbside pickup with a discount to being shipped to my house without my discount and having to pay for shipping costs. I contacted customer support and was told the order was already processed at 5 pm on a Sunday moments after I hit ok. I was then told that there was nothing they could do to cancel my order. I was told numerous times that I would receive my full refund if I brought the pro... read more
Business response:
Hi *****! We're truly sorry that we were unable to cancel your order, please know our warehouse works hard to process our orders quickly so our guests can receive them as soon as possible. We do apologize for any miscommunication that *** have occurred between yourself and our agents. We have processed a refund for you to cover the shipping costs and you should receive an email shortly to confirm this. We truly value your feedback, and we hope we'll be able to delight you going forward. We appreciate your understanding.
Do NOT get a credit card with Ulta. I paid a late fee for one day late and then they keep adding late fees after my call to them to dispute it, they keep adding more and more when this all emerged from me owing a dollar or so balance and them tacking late fees monthly! Their credit card is ridiculous!
Business response:
Hi ********! We can see how receiving a late fee be frustrating. For our guest's safety and security, all of your credit card information is stored with ************** and we are unable to access it. If you need to make a payment or have any questions regarding your Ultamate Rewards Credit or Master Card, ************** ********************* directly at **************. Have a wonderful day and thank you for shopping with Ulta Beauty!
I returned a $675.00 Dyson Hair Wrap with the proper paperwork inside. We lost the tracking number and now they say there is nothing they can do. They stole my money and after months and months of trying to work this out their responses were formatted and useless, when they would respond. They genuinely do NOT care about their customers and as far as I am concerned Ulta Beauty are just a bunch of liars and thieves!
Business response:
Hi *****, we are very sorry to hear about this situation with your missing refund for your returned Dyson Airwrap. Upon reviewing the escalation we now have an update from our Escalation team. We will follow up with you via email with the next steps regarding your refund. Thank you!
They never confirmed my order but money was sent via PayPal. Seller telling that they need to verify my email and telling my email doesn't match. I have filed credit dispute. Why is this business still exists? It has **** complaints. Its a scam business, what police and *** doing? They need to investigate ASAP
Business response:
Please know we take this very seriously, ****. Upon reviewing your contact history, we see that you have already reached out to our ***** Services teams. Our email team will follow up with you via email regarding your concerns.
My local store chose to fulfill the free gift included with my order when they didnt have the actual perfume in stock. I have been charged over $150, and everyone is talking in circles. Im getting two different answers from customer service and the store. 1) I shouldnt have been charged until the order was picked up. 2) The money is being held and will be released when the order is canceled. Apparently no one has the power to cancel the order, and I have to wait for it to auto cancel by not picking it up, 5 days from now. My... read more
Business response:
Hi *****, we're sorry that this has been your experience. We understand how frustrating this would be. We do our best to update our website in real-time with the inventory levels at our stores but it's not always perfect. For security purposes, the store team does not have the ability to cancel your order when there are items they are unable to fulfill. We truly apologize for this experience, and we can confirm there is a customer service agent set to follow up with you regarding your order and gift card. Thank you for shari... read more
My account got hacked and someone used my points that I had saved up. Ulta doesnt seem to have a very reliable or comprehensive system in place to deal with things like this and since it seems like its a really common problem with them, it seems like a pretty big red flag.
Business response:
Hi *******, we sincerely apologize that you have had unauthorized activities on your Ultamate Rewards account. Our ***** Services team would like to investigate this matter further to ensure this issue does not occur again. We will follow up with you via email to discuss this matter further!
My order arrived completely damaged as a liquid styling product leaked over everything. Ulta stated it is my responsibility to repackage and send the items back to them. I find this insane. They will not refund me until I mail the defective items back. I sent a picture clearly showing the damage but apparently that's not good enough. Their customer service department gave me the run around and I don't think we reached a resolution. I shouldn't have to go out of my way to send a damaged package back in order to get a refund. ... read more
Business response:
Hi ****! We know how frustrating it can be to receive a damaged item, and we apologize for any miscommunication with our team. While we do offer return labels for any damages caused during shipping, it is not a requirement for you to return it before we process any reshipment or refund. We see that our guest services team was able to reship your recent order, and you are welcome to dispose of the original damaged order. You are welcome to reach out to us if you have any further questions or concerns.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.2 star rating with 624 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 6:00 p.m.
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