Ulta Beauty

LaVerne W. 

on BBB

2 years ago

I had a hair appointment on July the 16th 2022. I was told to come at 10:00 am. I showed up on time but the girl who was supposed to do my hair was not there and then I was told that I would have to wait until 12:00 noon when she was supposed to be there. The older woman said that she would do my hair if I could wait until she was done with her other customer so I said okay. When she started to do my hair I showed her a picture of the style that I wanted originally she said that she would try her best to do that style as I r... read more

Paula R 

on BBB

2 years ago

After browsing for a specific product at the ******************* Mall Ulta, I was told they did not have that particular product at the time. It was suggested to me that I order it to be shipped to my house at no charge. A young female associate completed the transaction but did not give me a receipt so I requested one. The associate then informed me that she could not give me a receipt of purchase and that I would receive a conformation email instead because the order was coming from the warehouse. I then proceed to check m... read more

emma s 

on BBB

2 years ago

Ulta has AWFUL customer support for online orders. My order was returned without my knowledge, never even made it to my address. When I reached out to Ulta to figure out what is going on, they said they could reship it but did nothing to attempt to answer my questions to be sure it is actually delivered this time / why it was returned. They have bots answering their emails, same exact copy&paste response to my questions and don't even acknowledge that I asked a question. 

Eva 

on BBB

2 years ago

I purchased a $200 + order. It said delivered on the 25th but I didnt receive anything. I reached out to customer service and he told me to give it another 24 hrs because sometimes it says delivered but gets delivered the next day (ridiculous). I reached out today and now this agent said that he had to submit the order for further review and I have to wait ANOTHER 48-72hrs to see what my resolution would be. Thats ridiculous!!!!! I called customer service to see if there was anything else they could do considering the amount... read more

Dana B. 

on BBB

2 years ago

I was in need of a haircut so that I could attend a wedding. I made an appointment with Ulta because my regular stylist could not get me in, *************************, was my stylist and I will use that term lightly so when I went in I had had a previous dye job that had grown out and faded but I was not there for that I was there to get a haircut and thats it first of all ******* was 45 minutes late because she continued to go outside and smoke and take breaks and she had another girl in front of me that she was dying her h... read more

Emily 

on BBB

2 years ago

I went in to the *********** salon yesterday 7/20/2022 for an all over blonde balayage with money pieces, I showed a picture of what I wanted and was told by the male stylist that it was going to be bright blonde and a complete difference. my hair is now damaged completely, I have never had this problem in 10 years of having blonde hair, the lightener sat on my head from 2:45 until 4:20 before being rinsed out. i will say that his customer service was professional but I didnt realize I was being squeezed in between another c... read more

Fabiola P 

on BBB

2 years ago

Ulta Store number **************************************************************************** I placed an online order. Once my package was delivered I realized nothing that I had ordered was in the box. I called customer service 6 times, tried texting, initiated chats through their app, and contacted the credit card company and they all provided information that was inconsistent. They all said they'd get back to me and never did. After two weeks of disappointment, I called Ulta and *******, ** to see if they could help. Ma... read more

TAD 

on BBB

2 years ago

Today my rewards account was hacked. I called within 30 minutes of the email stating my information was changed. I requested that my account be changed to fraudulent and locked. I told customer service that I wanted the information on my account since a purchase was made and was told they used all of my rewards. I requested the email but I was told I could not have it, from my personal account that has my credit card and home addresses on. I am absolutely perturbed that I cant access my account but a stranger can and its acc... read more

Mairelys M. 

on BBB

2 years ago

Yesterday July 16, I went to Ulta hair specialist ***** to lighten my roots because my roots were growing out and were dark and the rest of my hair was blonde. She stated that to lighten my roots she had to tone my entire hair blonde to even it out which she did. I was happy with the toner and the blonde but she then stated that she didnt like the blonde that was in my roots and wanted to do a shadow root, which I had no idea what it was and she explained to me it would make the roots more ***** but still gold and would matc... read more