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U-Haul Trailer Hitches
- Automotive
- Gearhart, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Gearhart certified U-Haul Hitch Cen... read more
Location details
4320 US-101, Gearhart, OR, 97138, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
They need to update the website! If i can give this a zero i will! It is pointless to make a reservation online when it will not be met or guaranteed that it will be available the day of! This causes so much inconvenience to my family!!!! I have scheduled movers and now I to reschedule everyone's to accommodate me AGAIN!
Business response:
Hello ******, I'm sorry about the issues you had with the order. We have located your contract which has been forwarded to management for review. Please email us at ***************** if you have additional questions about your complaint.
Absolutely rude customer service. I rented a truck on the 22nd, to be returned at 830am on the 24th, we didn’t think we would be done with getting out stuff out so at 830am on the 24th we called and were told it would be $40 to add another day, so we did. We ended up returning the truck at 520pm on the 24th. Come to find out, I was still charged $61 for the extra day, if I would’ve just called the return place probably would’ve had no problem just putting it down that it would be returned later. So now I’m out $250 for somet... read more
Business response:
Hello *****, I'm sorry about the issues you had with the billing at the time of return. We have located your contract which has been forwarded to management for review. Please email us at ***************** if you have additional questions about your complaint.
The employees are rude. Specially Paula in Apopka, fl. I had a paid reservation. Already been called 3 times to change location because of "truck is smoking" (same story each time from 3 different Uhaul location within les than 24hrs) I explained to rude Paula my family situation about moving out of state and how this is our last day to move and her replied to that was "so what do you want me to do". I said you need to find me a truck somewhere. No resolution, horrible and disrespectful attitude...people like this make busin... read more
Business response:
Hello ****, I'm sorry about the issues you had with your reservation and how it was handled. We have located your contract which has been forwarded to management for review. Please email us at ***************** if you have additional questions about your complaint.
After we sold our house, we put all our belongings in the U-Haul storage located at (26778 US Highway 380 E., Aubrey, TX 76227). We noticed that the seal to the bottom of the door is missing. I brought this issue to their attention and they told us that they'll take care of it. however, they failed to take care of it. Once we were ready to take our items out (about 3 months later), we noticed that water has molded majority of our belongings. Now, the dishonest part is that they went into the empty unit, that was still under ... read more
Business response:
Hello ********, I'm sorry about the issues you had with your storage unit. We have forwarded your concern to management for review. Please email us at ***************** if you have additional questions about your complaint.
U-Haul in Duncan, BC (*** *******) gave me a quote For a round trip to and then tried to charge me more than 700 dollars more than what was initially quoted. I’ve talked to five different people and have been told the same thing “you signed the contract”. In fact, one customer service rep told me I should never ASSUME that their quotes are correct and based on the information that they are given.. I will take some of the blame, because I DID sign it, but who takes the time to go through any contract with a fine tooth comb, e... read more
Business response:
Hello ********, I'm sorry about the issues you had with the rental billing. We have located your contract which has been forwarded to management for review. Please email us at ***************** if you have additional questions about your complaint.
Unethical and extremely poor customer service for this U-Haul location. I ordered a 1-way rental online (at www.uhaul.com) to pick up a 20' ft. truck at this Scotch Plains, NJ U-Haul facility. I received an order confirmation with all the correct details. When I went to the Scotch Plains location the truck was not there and I was told that I had to go pick up the truck at another location over an hour a way! They told me I had no choice but to pick up the truck at the other location. They could not even tell me if the other ... read more
Business response:
Hello ***, I'm sorry about the issues you had with your reservation. We have located your contract which has been forwarded to management for review. Please email us at ***************** if you have additional questions about your complaint.
Awful service - the definition of a staff that doesn't care. A support system that lacks empathy, problem solving skills, or even basic human decency. Ordered 1 truck, 3 dollies, and 2 movers - received 1 truck and a whole bunch of grief. They blamed me- they hold on to the refund until the local manager has a chance to 'resolve' the situation - then the 5 day refund process starts!! What resolution is there other than give me my money back for the services you forced me to pay for beforehand? immediately. this is corporate ... read more
Business response:
Hello ********, I'm sorry about the issues you had with your rental. We have located your contract which has been forwarded to management for review. Please email us at ***************** if you have additional questions about your complaint.
We are beyond disappointed with this company. Not only did they send us on a 700+ mile drive with a truck that was in need of an oil change, but they also over-charged us a hundred dollars (we had waited to see if that was just a deposit that we would be refunded but it wasn’t.) When we arrived to our destination and got everything out of the truck, they had the audacity to tell us we had to drive an extra half hour to a farther location so it could be at the place where they will do the oil change.... as if that is our resp... read more
Business response:
Hello *****, I'm sorry about the issues you had during your rental. We were not able to locate your contract and I sent you a separate follow-up email requesting additional information so we can have management address your concerns.
Horrible, just horrible. I reserved a Uhaul over almost a month in advance and the day before I my move I never got a call. I call and they say they don't know what happened to my reservation. I was screwed. I had no Uhaul which I depended on because I did the right thing by reserving online ahead of time. Dont use Uhaul they don't care about their customers.
Business response:
Hello *****, I'm sorry for the issues you had with your reservation. We have located it and it has been forwarded to management for review. Please email us at ***************** if you have additional questions about your complaint.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 762 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open tomorrow at 7:00 a.m.
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