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U-Haul Trailer Hitches
- Automotive
- Gearhart, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Gearhart certified U-Haul Hitch Cen... read more
Location details
4320 US-101, Gearhart, OR, 97138, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Does "guarantee" mean anything anymore? "We have a 6' x 12' Van Trailer reserved for you and guaranteed Thursday, 4/x/2021 at xx:xx AM. We are located at xxxx RENO,NV xxxx and our phone number is (775) xxx-xxxx." ....then a U-Haul rep calls me and says it's not available. This is the third cancelation from U-Haul. First it was a truck rental (so I have to get a trailer to pull with my own vehicle), then it was a hitch installation cancellation, and now the trailer itself is not available. Wish there was competition as U-Haul... read more
Business response:
Hello ********, I'm sorry about the issues you had with your reservations. We have located your contract which has been forwarded to management for review. Please email us at ******************** if you have additional questions about your complaint.
If im being honest, I wouldn't give this a star at all but I am simply because one employee there took the effort to help me when I asked. But I am very displeased with this company. Someone stole out of my storage unit. The company never called me to tell me they found my unit with no lock on it. Had to find out my self. I pay insurance on the unit and the insurance company is not helping me at all. I filed a Police report and the officer said they think it was a janitor that worked at this company. I've done everything I c... read more
Business response:
Hello *****, I'm sorry about what happened with your storage unit. We have located your contract which has been forwarded to management for review. Please email us at ******************** if you have additional questions about your complaint.
I had went to rent a truck and spent three hours with not receive a key in any of the lockers they had through there mobile app.
Business response:
Hello ****, I'm sorry about the issues you had while trying to pickup your rental. We have located your contract which has been forwarded to management for review. Please email us at ******************** if you have additional questions about your complaint.
The employee that checked me in threaten me and was very rude and disrespectful upon my return. I have never had an experience like this since I have been dealing with Uhaul. When someone tell you that they are charging your bank account/ card whatever they want to that is theft. Even, after Mejae G***** verify that the said employee Michael W***** was wrong about the issue at hand and the way he handled the situation. Due to the fact that she was the one that rented the equipment out to me and knew that there was dirt on th... read more
Business response:
Hello Dorothy, I'm sorry about the issues you had during this rental process. We have located your contract which has been forwarded to management for review. Please email us at socialcare@uhaul.com if you have additional questions about your complaint.
I have spent the last week trying to contact Uhaul because I rented a trailer and took it from West Virginia to California and they charged me for a toll in Florida. I have proof of more than two hours on hold, facebook messages begging them to call me, emails, and chats, and have been told twice that if the call drops they will call me back - which never happened. I am still on hold for a seventh time for more than Thirty minutes waiting to take care of this. My concern is I will get a bill months from now with a bunch of c... read more
Business response:
Hello Daniel, I'm sorry about the issues you had with the toll charge. We have located your contract which has been forwarded to management for review. You may contact the Equipment Recovery Department, they handle citations and tolls, at tickets@uhaul.com if you have further concerns about this issue.
I don’t even know where to begin. I remember being annoyed that the truck had not been cleaned out inside, considering we were in the middle of a pandemic, but I wiped it out and rolled down the windows, besides the kids and I wouldn’t be in it until the next day and I would have wiped it out again anyway..and I was tired. Tomorrow was a bigger day, I had a nearly 900 mile trip ahead, at least 13 hours in the truck, I had given myself two days to make the trip. Two days would get us there just in time to attend my college ro... read more
Business response:
Hello Lisa, I'm sorry about the issues you had with that rental. This issue was previously addressed from the BBB complaint you had filed earlier. Please email us at socialcare@uhaul.com if you have additional questions about your complaint.
I have never been more pissed off at a company than I am right now at Uhaul. I scheduled a moving truck on 2/25/21 from a uhaul facility 3 miles from my house. Uhaul changed the location of my unit the day before I was to pick the truck up and the new pick up location is 10 miles from my house. However, I never received an email telling me my pickup location was changed. Uhaul sent a text to me but NOWHERE in the text does it say that the location was changed so when I received the text, I thought it was just them reminding ... read more
Business response:
Hello *********, I'm sorry about the multiple issues you had while trying to rent a truck. We have located your contracts which has been forwarded to management for review. Please email us at ******************** if you have additional questions about your complaint.
7 minutes ago-Edit Only giving one star because I can't give 0. Never felt the need to leave a bad review, but the manager at the Spring Hill, AL location (Tisha C****) just really takes the cake. Never have had somebody threaten to call the police on me before! I went on uhaul's site a month ago and paid $360 dollars for a hitch and installation. Got an email saying when to bring it in. Drove 45 minutes from Stockton and let them know I'd ordered a hitch and service. The man behind the counter said he'd get right to it, but... read more
Business response:
Hello ********, I'm sorry about the multiple issues you had while trying to get your hitch installed. We have located your contract which has been forwarded to the regional manager for review. Please email us at ******************** if you have additional questions about your complaint.
This is the most unethical, uncaring and unreliable company I have ever worked with! I own a logistics business and needed a large amount of rentals for a few months and ended up working with the manager named Eric to get us set up. We had a total of 15 rentals by December and returned them all end of January. They set it up to where I was prepaying for the vans every week, some every 2 weeks so that way when we returned them nothing will be owed for the payments. We were also enticed to do business with U-haul when Eric mad... read more
Business response:
Hello George, I am sorry for the issues you are having with those rentals. Unfortunately, I was not able to locate any contracts using your name or email address. Please provide the name, phone number and email address those orders are listed under so we can have the charges reviewed for you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 762 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
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