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U-Haul Trailer Hitches
- Automotive
- Gearhart, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Gearhart certified U-Haul Hitch Cen... read more
Location details
4320 US-101, Gearhart, OR, 97138, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
This has to be the worst moving experiences, and possibly one of the worst business experiences of my life. Here is how the very last experience I will ever have with Uhaul went down: June 29: I reserve a 15' truck to drive across the country on our move. I pay the entire total up front for a truck, some moving equipment, and movers. Early July: I call uhaul to make sure they know we will be keeping the Uhaul an extra two days. Lady on the phone tells me it's all taken care of, and we'll pay $80 for the extra two days. No wo... read more
Business response:
Hello ****, I'm sorry about the multiple issues you had with the moving process. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
Don't use them when you move! I had booked a truck for college move-in week and subsequently called to update my reservation. They did not tell me that I could only have the truck for 6 hours at either of those times. I need the truck overnight as a way to store my stuff. They then updated my order without calling me down to only six hours and did not notify me of that until I did the online check in today. If you want honest service do not go here.
Business response:
Hello ******, I'm sorry about the issues you had with the reservation period. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
I paid and booked a tow hitch with installation on July 29th via https://www.uhaul.com/Trailer-Hitches/ , paid in full, and then received this confirmation email for my appointment. On the morning of the confirmed August 8th appointment I got up extra early to drive more than 2 hours to Bakersfield uhaul location from Guadalupe/Santa Maria. I arrived at 10:15am just for the staff to tell me there’s no scheduled booking for me to install a hitch, no part, they had no accountability of poor communications for customer service.... read more
Business response:
Hello ****, I'm sorry about the issues you had with the hitch installation appointment. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
I was charged twice for a transaction and was told it was my fault because I checked the vehicle in online, but I was told to check the vehicle in online...When I asked the manager if he could stop the hold that was previously charged he told me no because it would look like the contract never happened and I’m not understanding of that part because I was already charged once for that contract. I called customer service and they told me the same but again how does that work and I was already charged for that contract. So inst... read more
Business response:
Hello *****, I'm sorry about the issues you had with the rental hold/charge. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
My Review is specific to the Long Island Regional Corporate Office and the Rockville Centre location in particular. I would give 0 stars if I could. I promptly made a reservation 6 days in advance for a 24 hour rental to begin at 6pm on Friday 7/31/20. I arrived on time to pick up my 15' truck where I was told by the branch's general manager that someone had moved my reservation to 3pm and that it had been subsequently cancelled. Even though this was not my doing, and I provided my confirmation the branch's general manager b... read more
Business response:
Hello *****, I'm sorry about the issues you had with the rental. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
Two weeks ago my son made an online reservation for a van at 6 PM on Friday August 31 with the Leestown Road location since it much more accessible for him. Last year he rented a van at the Leestown location and was able to pick up using his phone app with no issues. This year we find at the last minute that the reservation was switched to the New Circle Road location and that no equipment had yet to been assigned. So after fighting the rush hour on New Circle Road on a Friday we arrive just about 20 minutes early. He waits ... read more
Business response:
Hello *****, I am sorry to hear that happened to your son and I apologize for the inconvenience it caused both of you. Unfortunately, I am not able to locate his reservation to address this issue without his information, such as the name, phone number and/or email address listed on the reservation. If you, or your son, will provide this information, we can take look at the reservation to figure out what happened. I apologize again for any hardship this created for you both.
Tried to get through to their corporate office. Called several days in a row multiple times each day, trying to resolve a problem but you cannot get through to anyone on their corporate line. They basically don’t take calls at all. Horrible company, will never use them again.
Business response:
Hello ****, I'm sorry for the issue you had and not being able to reach us to have it corrected. I have also sent you a separate email you can respond to if we can assist you with anything else. I apologize again for any issues this experience caused you.
We went to U-Haul today to get a trailer ball and attachment. We needed it 16" off the ground. The manager said he was too busy to get a measuring tape. They were not busy. No other customers. Another employee said he'd get one. Then they sold me a hitch and ball, but they couldn't get it to fit my car. After trying 20 minutes, it was not going to work. I said that's fine, I'll return it. The manager then said I could not return it because it was "used". It was never used because they couldn't get it to fit. Still, the packa... read more
Business response:
Hello *****, I'm sorry about what happened. I have sent you a separate email requesting some additional information. Once we have that, we'll forward your concern to management for review. Please let us know if you have additional questions about your complaint.
An absolutely horrible company - beware and do not use for truck rental. I placed two rentals over a week and a half in advance initially with customer service; upon review online they completely butchered it. I cancelled and rescheduled myself still a week and a half in advance. They changed my pickup locations for both trucks on two separate days. Upon arriving at the new location they did not have my truck size available, causing me to need to spend more money with them for the second reservation. The second reservation t... read more
Business response:
Hello ****, I'm sorry about the multiple scheduling issues you had. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 762 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open tomorrow at 7:00 a.m.
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