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U-Haul Storage of Lake Oswego
- Automotive
- Lake Oswego, OR
About this business
U-Haul has everything for your local or long-distance move, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. Other available moving solutions include portable U-Box containers, Moving Help providers, hitch installations, moving and shipping boxes, propane and online reservations.
Location details
7100 SW Mcewan Rd, Lake Oswego, OR, 97035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 7:00 p.m. | |
| Tue | 07:00 a.m. to 7:00 p.m. | |
| Wed | 07:00 a.m. to 7:00 p.m. | |
| Thu | 07:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 8:00 p.m. | |
| Sat | 07:00 a.m. to 7:00 p.m. | |
| Sun | 09:00 a.m. to 5:00 p.m. |
After renting a U-haul trailer our Client was nonchalantly informed by the installing tech that they've had issues in the past with the trailers fishtailing and getting out of control. He specifically stated that he did not approve of the type of hitch equipment that U-haul uses and encouraged us to watch it just in case. This should have been our first indicator and red flag, however, he was confident that it would be fine on their short journey. The trailer did suddenly begin fishtailing while driving at a reasonable rate ... read more
Business response:
Hello, ****** ******, I am sorry to hear what happened during that rental and hope those involved are doing better. Please contact U-Haul and provide the rental contract information for this rental so this issue can be addressed. You can submit another review with the information if you would prefer to do it that way. Thank you and I apologize again for what happened during that rental.
I received a $25 gift certificate for a previous rental that I had problems with (one of MANY). I applied it to my rental from Saturday and when I checked out, it showed it would be applied. I got my final bill today and although it shows the certificate having been added to check out, they did not redeem the $25. I called the place I rented from, he said Uhaul would call me back, They did. I spoke to the reservations manager, Thad, who refused to apply the certificate because I had received a $50 reservation guarantee credi... read more
Business response:
Hello *****, I'm sorry about the issues you had with the payment and trying to get it processed correctly. We have located your contract which has been forwarded to management for review. Please email us at ***************** if you have additional questions about your complaint.
They need to update the website! If i can give this a zero i will! It is pointless to make a reservation online when it will not be met or guaranteed that it will be available the day of! This causes so much inconvenience to my family!!!! I have scheduled movers and now I to reschedule everyone's to accommodate me AGAIN!
Business response:
Hello ******, I'm sorry about the issues you had with the order. We have located your contract which has been forwarded to management for review. Please email us at ***************** if you have additional questions about your complaint.
Absolutely rude customer service. I rented a truck on the 22nd, to be returned at 830am on the 24th, we didn’t think we would be done with getting out stuff out so at 830am on the 24th we called and were told it would be $40 to add another day, so we did. We ended up returning the truck at 520pm on the 24th. Come to find out, I was still charged $61 for the extra day, if I would’ve just called the return place probably would’ve had no problem just putting it down that it would be returned later. So now I’m out $250 for somet... read more
Business response:
Hello *****, I'm sorry about the issues you had with the billing at the time of return. We have located your contract which has been forwarded to management for review. Please email us at ***************** if you have additional questions about your complaint.
The employees are rude. Specially Paula in Apopka, fl. I had a paid reservation. Already been called 3 times to change location because of "truck is smoking" (same story each time from 3 different Uhaul location within les than 24hrs) I explained to rude Paula my family situation about moving out of state and how this is our last day to move and her replied to that was "so what do you want me to do". I said you need to find me a truck somewhere. No resolution, horrible and disrespectful attitude...people like this make busin... read more
Business response:
Hello ****, I'm sorry about the issues you had with your reservation and how it was handled. We have located your contract which has been forwarded to management for review. Please email us at ***************** if you have additional questions about your complaint.
After we sold our house, we put all our belongings in the U-Haul storage located at (26778 US Highway 380 E., Aubrey, TX 76227). We noticed that the seal to the bottom of the door is missing. I brought this issue to their attention and they told us that they'll take care of it. however, they failed to take care of it. Once we were ready to take our items out (about 3 months later), we noticed that water has molded majority of our belongings. Now, the dishonest part is that they went into the empty unit, that was still under ... read more
Business response:
Hello ********, I'm sorry about the issues you had with your storage unit. We have forwarded your concern to management for review. Please email us at ***************** if you have additional questions about your complaint.
U-Haul in Duncan, BC (*** *******) gave me a quote For a round trip to and then tried to charge me more than 700 dollars more than what was initially quoted. I’ve talked to five different people and have been told the same thing “you signed the contract”. In fact, one customer service rep told me I should never ASSUME that their quotes are correct and based on the information that they are given.. I will take some of the blame, because I DID sign it, but who takes the time to go through any contract with a fine tooth comb, e... read more
Business response:
Hello ********, I'm sorry about the issues you had with the rental billing. We have located your contract which has been forwarded to management for review. Please email us at ***************** if you have additional questions about your complaint.
Unethical and extremely poor customer service for this U-Haul location. I ordered a 1-way rental online (at www.uhaul.com) to pick up a 20' ft. truck at this Scotch Plains, NJ U-Haul facility. I received an order confirmation with all the correct details. When I went to the Scotch Plains location the truck was not there and I was told that I had to go pick up the truck at another location over an hour a way! They told me I had no choice but to pick up the truck at the other location. They could not even tell me if the other ... read more
Business response:
Hello ***, I'm sorry about the issues you had with your reservation. We have located your contract which has been forwarded to management for review. Please email us at ***************** if you have additional questions about your complaint.
Awful service - the definition of a staff that doesn't care. A support system that lacks empathy, problem solving skills, or even basic human decency. Ordered 1 truck, 3 dollies, and 2 movers - received 1 truck and a whole bunch of grief. They blamed me- they hold on to the refund until the local manager has a chance to 'resolve' the situation - then the 5 day refund process starts!! What resolution is there other than give me my money back for the services you forced me to pay for beforehand? immediately. this is corporate ... read more
Business response:
Hello ********, I'm sorry about the issues you had with your rental. We have located your contract which has been forwarded to management for review. Please email us at ***************** if you have additional questions about your complaint.
Frequently asked questions about U-Haul Storage of Lake Oswego
How is U-Haul Storage of Lake Oswego rated?
U-Haul Storage of Lake Oswego has a 1.1 star rating with 766 reviews.
When is U-Haul Storage of Lake Oswego open?
U-Haul Storage of Lake Oswego is open now. It will close at 7:00 p.m.
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