U-Haul Storage of Lake Oswego

Jerry F 

on BBB

5 years ago

We went to U-Haul today to get a trailer ball and attachment. We needed it 16" off the ground. The manager said he was too busy to get a measuring tape. They were not busy. No other customers. Another employee said he'd get one. Then they sold me a hitch and ball, but they couldn't get it to fit my car. After trying 20 minutes, it was not going to work. I said that's fine, I'll return it. The manager then said I could not return it because it was "used". It was never used because they couldn't get it to fit. Still, the packa... read more

Tom G. 

on BBB

5 years ago

Leaving a review regarding the U-haul at *** **********in St. Paul, MN. I'm leaving a review here because after reaching out to the GM via email, I did not receive a response. I also left a brief review on their website. Rented a pickup truck and motorcycle trailer as I bought a bike from a guy in Lino Lakes and I do not have a license yet, so I needed to transport the bike down to Eagan. I was charged for 83 miles when I traveled 58.6. I was also charged for 13 gallons of fuel in a brand new truck pulling an empty trailer n... read more

R S 

on BBB

5 years ago

An absolutely horrible company - beware and do not use for truck rental. I placed two rentals over a week and a half in advance initially with customer service; upon review online they completely butchered it. I cancelled and rescheduled myself still a week and a half in advance. They changed my pickup locations for both trucks on two separate days. Upon arriving at the new location they did not have my truck size available, causing me to need to spend more money with them for the second reservation. The second reservation t... read more

Franklin M. 

on BBB

5 years ago

Terrible trucks and trailers no maintenance to very Little turn on trucks and customer service is no good either because they don't call you back I submitted a complaint never heard anything 

Jonathan J. 

on BBB

5 years ago

Wonderful service by the team at **** ******** ** . U-Haul is the best 

David S 

on BBB

5 years ago

U-haul is a very deceptive and very unethical , we moved from Duluth mn. To Palm Springs California and used a u-haul pod . When we bought a home in California , we called for our pod and it was still in duluth , why didn’t they send it ? When they finally sent it about three weeks later I spent a good three days and countless hours on the phone being put on hold for tens of minutes at a time and many times after waiting on hold and being transfered the call would be dropped and I would have to start over .when they finally ... read more

CJ E 

on BBB

5 years ago

One of the worst companies I have ever worked for. They know locations are scamming customers and do nothing about it but tell the customer srv agents to handle it. We are the punching bags for Uhaul 

A-Allen 

on BBB

5 years ago

In the past I have always used U-haul for my moving needs. This time I am making a move across country so in attempt to make my move simpler I decided to utilize U-Haul Boxes. Ideally, U-Haul boxes are supposed to be leveraged like Pods, where U-Haul drops them off at your location, they pick them up and then ship them to your designated destination. As always the ordering process was simple and painless however the service of shipment has been an absolute nightmare. A guarantee means absolutely nothing to U-Haul. I was guar... read more

shawn p. 

on BBB

5 years ago

Schedule an appointment to have a receiver hitch installed, charged us extra to receive in in before our trip. They didn’t receive the hitch in time, never called and won’t call or answer their phone.. Tried several times to contact them And even called costumer service.. still no contact about installing the hitch. Not the way you do Business