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U-Haul Storage of Lake Oswego
- Automotive
- Lake Oswego, OR
About this business
U-Haul has everything for your local or long-distance move, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. Other available moving solutions include portable U-Box containers, Moving Help providers, hitch installations, moving and shipping boxes, propane and online reservations.
Location details
7100 SW Mcewan Rd, Lake Oswego, OR, 97035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 7:00 p.m. | |
| Tue | 07:00 a.m. to 7:00 p.m. | |
| Wed | 07:00 a.m. to 7:00 p.m. | |
| Thu | 07:00 a.m. to 7:00 p.m. | |
| Fri | 07:00 a.m. to 8:00 p.m. | |
| Sat | 07:00 a.m. to 7:00 p.m. | |
| Sun | 09:00 a.m. to 5:00 p.m. |
We rented a 26' truck on the June 12th. They were super busy and never once told us to inspect the truck before we left. We got to the house and there was a oil stain inside the truck and the truck was only filled at a half a tank. When were headed to our destination and I want they had wrong we get a text to do a walk around. So we call uhual to leave our complaint. We returned the truck where it was left at 1/2 a tank. 2 weeks later we got charged $53. Called and complained, I was advised it would be 72 hours and would be ... read more
Business response:
Hello *****, I'm sorry about the issues you had during the rental. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
WHO EVER DID THIS INVOICE ARE THIEVES!!!! YOU CHARGED $135 THEN YOU REIMBURSE THE MONEY YOURSELVES UNDER OIL CHANGE!!!! BECAUSE IT WASN'T REIMBURSED TO MY BANK ACCOUNT. I WILL BE REPORTING THIS TO THE BETTER BUSINESS BUREAU!!!! NO WONDER YOU NEVER RESPONDED TO MY EMAIL. *** ******
Business response:
Hello ***, I'm sorry about the billing issues you had. I have sent you a separate email discussing this issue in further detail. If you have any other questions or concerns, please contact me so they can be addressed. I apologize again for any inconvenience or concern this has caused you.
The service here was poor. I tried to remotely rent a truck according to UHaul instructions, where the process makes the vehicle ready to drive off. I had opted for no insurance whatsoever. When I arrived, a glitch in accessing the system remotely ( to avoid counter wait) forced me to go inside to a representative. After a long wait, the agent walked me through a cumbersome, time consuming process. I told her I did not want any 'extras'. I had to scan my licence and go through many steps quickly on a pin pad. There was a lin... read more
I had an appointment at 12:30 at the U-Haul on Strand in Missoula, MT. When I arrived they told me it would be 2 hours before they could get to me.
Business response:
Hello *********I'm sorry about the issue you had with your hitch appointment. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
I reserved a truck in NYC and got several confirmations for the location I picked. On the day before my move I reserved a confirmation for 40 minutes away from my original request. 2 hours of calls later to multiple Uhaul regions (and several rude and uncaring reps later), I finally got a wonderful rep who found me a truck my family could pick up. When my family picked up, the rep changed the contract to my brothers name even though I was paying and it is my contract. Move went fine, truck was fine, we dropped truck off at l... read more
Business response:
Hello ****, I'm sorry about the issues you had during this rental. I have reviewed your concern and sent you a separate email with the receipts and another one addressing what happened. Please let us if you have any additional questions or concerns about your complaint.
The website is very confusing and misleading. They took advantage of my lack of knowledge on how their website works.
Business response:
Hello *****, I'm sorry about the issues you had with the rental process. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
Last Monday my wife reserved a 10' truck with Uhaul in Moscow, ID, so we can move our two oldest into their first apartment Monday morning. The reservation was confirmed, yet my wife just received a phone call from Uhaul's reservation department informing her, not only were we not going to get our 10' truck, but they no longer had any trucks, vans or trailers available to rent. They did offer a solution! That solution being, if we would just drive to Lewiston, ID and pay an additional $100.00 then they could honor our agreed... read more
Business response:
Hello ***, I'm terribly sorry about the scheduling problem you had with your recent reservation. We have located your reservation which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
Hello All, I set up the delivery of my U-Boxes during the week to ship on Friday late in the evening. When I got off the phone with Uhaul I was assured that my delivery would go without a problem, however, hours later I received another call while I was working stating that my address had not been confirmed and that I needed to call Uhaul to confirm my address. Once I was off work I called to confirm and Uhaul once again assured me that my delivery would take place and it would be on time as promised. Finally, today, the dat... read more
Business response:
Hello ****, I apologize for what happened while trying to set up the U-Box delivery which caused it to be delivered late. I have added your concerns listed in the BBB review to the existing complaint file which had already been created for the same issue. Per the notes, the Traffic Control Manager has already reached out to you about this issue. If we can assist further, please let us know. I apologize again for any inconvenience this caused you.
U-Haul reservation process is a joke! I reserved a trailer almost one month in advance close to my place of residence in the Silicon Valley. A few days before the pickup date I went through their online check-in process and paid in full for the rental. The day before the pickup date they notified me that the closest available trailer was in a town FIFTY miles away. The same day I passed in front of the original pickup place and a trailer was there, obviously ready for pickup. When I asked the clerk there why I was not given ... read more
Business response:
Hello ********* I'm sorry your preferred pickup location was not able to fill your reservation and the assigned location was so far away. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
Frequently asked questions about U-Haul Storage of Lake Oswego
How is U-Haul Storage of Lake Oswego rated?
U-Haul Storage of Lake Oswego has a 1.1 star rating with 766 reviews.
When is U-Haul Storage of Lake Oswego open?
U-Haul Storage of Lake Oswego is closed now. It will open tomorrow at 7:00 a.m.
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