U-Haul Storage of Lake Oswego

Denis R 

on BBB

5 years ago

Worst ever moving company. We had a bad situation with a reservation. I spoke with a representative on Monday and told her clearly that I need a car from Illinois to New York and back to Illinois. I told her clearly that will be 1700 miles. She told me that the price will be 0.40 cents for a mile. At the office was told different price-0.99 cents for a mile. We did a plan to move. because of this mistakes I lost the money. . It's really unexpected from big company. Customerservice servise doesn’t care about nothing. One hand... read more

Anthony S 

on BBB

5 years ago

WORST experience. I rented two trucks Sunday Aug 9th. Only have 2 people working the counter I was 3rd in line and it took me 30 minutes in line to get to the front to talk to someone. Got the two trucks I ordered, one was so awful, I prayed for it to make it to the house. It needed a tune up or spark plugs SOMETHING it was a scary situation. The tires were bald, I wish I would have taken a picture and could post it, there was no tread on the front tire at all. ( didn’t even notice till I got to the house) the second truck a... read more

Adam K 

on BBB

5 years ago

This has to be the worst moving experiences, and possibly one of the worst business experiences of my life. Here is how the very last experience I will ever have with Uhaul went down: June 29: I reserve a 15' truck to drive across the country on our move. I pay the entire total up front for a truck, some moving equipment, and movers. Early July: I call uhaul to make sure they know we will be keeping the Uhaul an extra two days. Lady on the phone tells me it's all taken care of, and we'll pay $80 for the extra two days. No wo... read more

Samuel N. 

on BBB

5 years ago

Don't use them when you move! I had booked a truck for college move-in week and subsequently called to update my reservation. They did not tell me that I could only have the truck for 6 hours at either of those times. I need the truck overnight as a way to store my stuff. They then updated my order without calling me down to only six hours and did not notify me of that until I did the online check in today. If you want honest service do not go here. 

Khoa D 

on BBB

5 years ago

I paid and booked a tow hitch with installation on July 29th via https://www.uhaul.com/Trailer-Hitches/ , paid in full, and then received this confirmation email for my appointment. On the morning of the confirmed August 8th appointment I got up extra early to drive more than 2 hours to Bakersfield uhaul location from Guadalupe/Santa Maria. I arrived at 10:15am just for the staff to tell me there’s no scheduled booking for me to install a hitch, no part, they had no accountability of poor communications for customer service.... read more

Erica C 

on BBB

5 years ago

I was charged twice for a transaction and was told it was my fault because I checked the vehicle in online, but I was told to check the vehicle in online...When I asked the manager if he could stop the hold that was previously charged he told me no because it would look like the contract never happened and I’m not understanding of that part because I was already charged once for that contract. I called customer service and they told me the same but again how does that work and I was already charged for that contract. So inst... read more

Colin B 

on BBB

5 years ago

My Review is specific to the Long Island Regional Corporate Office and the Rockville Centre location in particular. I would give 0 stars if I could. I promptly made a reservation 6 days in advance for a 24 hour rental to begin at 6pm on Friday 7/31/20. I arrived on time to pick up my 15' truck where I was told by the branch's general manager that someone had moved my reservation to 3pm and that it had been subsequently cancelled. Even though this was not my doing, and I provided my confirmation the branch's general manager b... read more

Danny S. 

on BBB

5 years ago

Two weeks ago my son made an online reservation for a van at 6 PM on Friday August 31 with the Leestown Road location since it much more accessible for him. Last year he rented a van at the Leestown location and was able to pick up using his phone app with no issues. This year we find at the last minute that the reservation was switched to the New Circle Road location and that no equipment had yet to been assigned. So after fighting the rush hour on New Circle Road on a Friday we arrive just about 20 minutes early. He waits ... read more

Ione W. 

on BBB

5 years ago

Tried to get through to their corporate office. Called several days in a row multiple times each day, trying to resolve a problem but you cannot get through to anyone on their corporate line. They basically don’t take calls at all. Horrible company, will never use them again.