Turning Point | Somerset Drug & Alcohol Service (SDAS)

Anonymous 

on Google

a year ago

I self referred to SDAS, on the recommendation of my GP and psychiatrist due to my alcohol consumption. This was over two months ago. Someone phoned me at the start, advising that he would be my key worker. I've never heard from him since. I then received a letter saying to go in to see a prescriber, so acamprosate could be prescribed. When I arrived I was told that I couldn't have it, as I was still drinking and hadn't had a blood test. None of this was mentioned to me beforehand. Absolute lack of support and communication. 

Matt Somerset 

on Google

a year ago

I self referred to SDAS, on the recommendation of my GP and psychiatrist due to my alcohol consumption. This was over two months ago. Someone phoned me at the start, advising that he would be my key worker. I've never heard from him since. I then received a letter saying to go in to see a prescriber, so acamprosate could be prescribed. When I arrived I was told that I couldn't have it, as I was still drinking and hadn't had a blood test. None of this was mentioned to me beforehand. Absolute lack of support and communication. 

Kerry O'Callaghan 

on Google

2 years ago

Absolutely abysmal service. My friend has tried to refer himself and repeatedly used call back because no one ever answers and then no one bothers to call back. Self referred via website and wait weeks for someone to call and then another 5 calls later, repeating the same answers and being told the nurse prescriber would offer medication to reduce cravings and then subsequently told that it's not possible until he is sober. He wouldn't be asking for help if he could GET sober by himself. Not fit for purpose 

Vicky Bickham 

on Google

3 years ago

As a carer, I was shocked and deeply concerned for my client! Whilst I was with him, he was talked down too constantly, told he had a positive test, when they retested it was actually negative! Absolutely useless! Make a complaint, even probation makes a complaint and you get kicked out with no ongoing support! Disgusting, never in my career have I ever come across such a useless company 

robert kelly 

on Google

3 years ago

I have recently moved to Taunton and needed to find local drug and alcohol support meetings as I am unfamiliar with the area. A very helpful and lovely lady called Sarah came out and helped me by giving me the address and times of local groups. Very professional, friendly and approachable team Thank you again.