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TurboTenant
- Real Estate
- Fort Collins, CO
About this business
Free landlord software for landlords and property managers. Online rental applications, rental listings, and tenant screening.
Location details
320 E Vine Dr, Fort Collins, CO, 80524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
FULL ON SCAM! Contacted by the "Landlord" and stated that we had been selected for the house for rent at ** ******** *** ******* **. Wanted us to send one months rent via Friends and Family ****** without signing a lease nor did we even view inside of the house. Never met anyone - all done through email. Called the police and we were several people with a complaint. Thankfully we did not pay anything.
Business response:
Hello Jessica, Thank you for reaching out to TurboTenant and bringing this to our attention. We understand how important security is, and take allegations of fraud very seriously. We’ve removed the listing, suspended the account that listed it, and have taken steps to stop this from happening in the future. Additionally, we are very open and willing to cooperate with any investigations into this situation. Please reach out to *********************** if you need any assistance in the future. Thank you, Melissa TurboTenant Cus... read more
In February 2022 I saw a single family property available for lease on ***********. It stated to apply for the property through Turbo Tenant. The application fee was $45 I decided to apply and paid the $45 application fee. I did not here anything back from Turbo Tenant so I reached out to them a couple days later just to confirm their receipt and to check on the status of my application. I spoke with a Mr. ***** ********who was not aware of my application and had to actually look for it to find it. After finding my applicati... read more
Business response:
Hello Kimberly, Thank you for sharing this feedback. I don’t see a refund request sent from your email address, and want to be sure to address this. Please share the date of this request and I’ll be happy to search for that. While TurboTenant provides software for landlords to manage their rentals, we do not own or manage any of the properties listed. To avoid an issue like this in the future, I strongly recommend speaking with the landlord before applying. You’ll find an option to do this on the rental listing itself. Our r... read more
My husband and I found a place on turbotenant that fit our needs perfectly and my husband talked to someone once and they told us to fill out the application on the website for both my husband and I, so $45 each ($90) on the application fee only to hear nothing back from ANYONE! We have reached out multiple times and still nothing, not a phone call, email, message, NOTHING! Its been over a week! It’s the biggest scam ever and we still have to search to find somewhere to live! I hope they go out of business because this is no... read more
Business response:
Hello Alyssa, Thank you for sharing this feedback. Because we pay third-party companies out of pocket for things like CC processing fees, transaction fees, screening fees, hosting & infrastructure costs, and more, we traditionally do not provide refunds once an application has been submitted successfully. However, we've sent the link to submit a refund request directly to your email address. Once you fill out that form, our accounting department will review it and you can expect a response in 3 - 10 business days. We apologi... read more
Working through TurboTenant was OK until recently. About 6 months ago we had some really unexplained deposits made from tenants into our account (I am a landlord). After investigating, it turned out that the correct TOTAL sum deposits were made but there was no explanation as to why they were not in the amounts of the payments from our tenants. The next problem occurred at the beginning of the month (March 2022) when my email, telephone, and text messaging was inundated with calls on my properties. TurboTenant had them all p... read more
Business response:
Hello Thomas, Thank you for bringing this to our attention. To ensure that you’ve received helped for these concerns, I looked in our TurboTenant database and confirmed that you have received assistance from our Support Team in regards to all of the mentioned issues. Additionally, I would like to note that our landlord’s online security is extremely important to us here at TurboTenant. For information on TurboTenant security, please visit this link: ****************************************************************************... read more
If you are a tenant the software is difficult to operate. the landlord in my case did not respond with any status even after I submitted the $45 fee. Finally he responded after I cancelled my application, saying he bad "hundreds" of applicants for a run down building in a not so savory part of town. Very disappointed.
Business response:
Hello Victoria, Thank you for bringing this to our attention. I understand the application process was not a positive experience for you. While TurboTenant provides software for landlords to manage their rentals, we do not own or manage any of the properties listed. To avoid this issue in the future, I strongly recommend speaking with the landlord before applying. You’ll find an option to do this on the rental listing itself. Please reach out to support@turbotenant.com if there's anything else we can help with. Thank you, Jo... read more
It has been great for me as a landlord. Only complaint is that I have had issues logging in for about two weeks and I have not been able to get a reply email back from anyone trying to solve my issue. They used to have great communication. I wonder what happened to that?
Business response:
Hello Crystal! Thank you so much for being a TurboTenant landlord, and also for submitting a review! I apologize for any miscommunication or confusion regarding our email responses. I do see that we emailed back and forth with you yesterday, and sent a follow-up email this morning. I have asked one of our team members to reach out again to be sure we're helping with everything you need. If you have any additional feedback, please be sure to send that over to ***********************. Thank you, Jordan TurboTenant Customer Exp... read more
Turbo tenants has to be the worst site to go on to find an apartment. When your file a application and pay your $45.00 fee. You don't get an answer whether or not you could come see the apartment and when you try to text them back to get a response you get ignored. Finally when they do answer you the apartment is already filled you're not even getting any opportunity to come check out the place or even knowing that you are even a candidate for the apartment. They just don't answer you at all. I wonder whether or not it was a... read more
Business response:
Thank you for reaching out. We sincerely apologize for any inconvenience this may have caused you. We have reviewed your account, and your application was successfully submitted. Once an applicant agrees to our terms of service, including agreeing that all fees are non-refundable and an application is successfully submitted, we incur third-party costs, and therefore are unable to provide a refund. However, if you would like to have your refund request reviewed by our accounting department, please fill out and submit our Refu... read more
This company is falsely advertising homes for sale that are not actually on the market. They charged me 45 dollars for the application fee and I didn’t receive a single email back from them. This company is a scam!!!
Business response:
Hello Amber, Thank you for reaching out and reporting this property. We take these matters extremely seriously. We've flagged the account for review, and I've passed your comments along to our Security team. While they investigate, we've gone ahead and suspended the user's access to their account and issued a refund for your application. If you have any further questions or concerns, please let us know. Thank you, Jordan TurboTenant Customer Experience
I applied for a home. Right after it was confirmed that the home was still available by their sight. I called the landlord and found that in fact it was not on the market still. That a deposit was already made on the home. I was charged $45 for nothing. I have requested an email back from them regarding a refund. Have yet to have a response. If my application is to not be reviewed (the service you are paying for, background check, etc) a refund should be applied.
Business response:
Hello Nick, We sincerely apologize for any inconvenience this may have caused you. We have reviewed your account, and your application was successfully submitted. Once an applicant agrees to our terms of service, including agreeing that all fees are non-refundable and an application is successfully submitted, we incur third-party costs, and therefore are unable to provide a refund. However, if you would like to have your refund request reviewed by our accounting department, please fill out and submit our Refund Request form,... read more
Frequently asked questions about TurboTenant
How is TurboTenant rated?
TurboTenant has a 4 star rating with 927 reviews.
When is TurboTenant open?
TurboTenant is open now. It will close at 5:00 p.m.
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