TurboTenant

Susan M 

on BBB

2 years ago

Turbo Tenant posted a listing that I had just sold as a rental on multiple sites. They not only got the property information and pictures from the local mls system but, they used my seller's name as the contact person on their response form, The phone number used was not answered but the form to respond to the listing went right back to them. I got a response for more information using my seller's name. I contacted my seller, the director at the local mls service, and the only contact information I could find from the compan... read more

Mitchell H 

on BBB

2 years ago

Alls I can say is it’s bullshit the hoops u have to go thru just to try and get into a rental . And when qualifications are met simply let down with a unsupported I am unable to rent to u 

Leonor D 

on BBB

2 years ago

they posted my house for rent when its not up for rent or sale. This is a scam. 

Tim T 

on BBB

2 years ago

i have used turbotenant to list and manage several apartments and have found it amazing. a few small bugs here and there but overall very smooth. they charge an application fee for pulling a credit report and collect other histories but if you have not seen a property or emailed the landlord i would hold off applying! if a landlord gets multiple applications they may not respond to all of them in a timely manner and are unable to refund the fees anyway as they don’t get any of them. so only apply to properties that you have ... read more

marissa g 

on BBB

2 years ago

Applied for an apartment that turned out to be a scam, which was not the problem. The problem was that TurboTenant charged $55 dollars for the application fee. At the time I didnt know that it was ILLEGAL in NY state. They should really updated their pricing policies and match them to the state the apartment is listed. So basically TurboTenant somehow either has a legal loop hole. Or decided not to abide by state laws. 

MICHELE S 

on BBB

2 years ago

I PUT IN AN APPLICATION TO SEE AN APARTMENT AND HAD TO GO THROUGH TURBO TENENT TO DO THAT. I AM ASTOUNDED THAT THIS BUSINESS SCAMS PEOPLE AND ARE STILL IN BUSINESS. I PAID MONEY TO SEE, JUST TO SEE AN APARTMENT, NEVER RECEIVED A PHONE CALL, NOTHING. DO NOT SPEND YOUR MONEY HERE ITS A SCAM! 

Courtney A 

on BBB

2 years ago

I understand that TurboTenant is the software that landlords are using for renting, but it’s really disturbing to see how many more scams are on there these days. It’s not just limited to TurboTenant which is the problem in my opinion - their listings end up on other platforms like ************** ******, etc. They should implement better protections for applicants, because it’s sick how many of these scammers are collecting application fees for fake properties. I urge applicants to always ****** listings you are interested i... read more

Judy B 

on BBB

2 years ago

WARNING This is a scammer taking rental application for a fee for properties that are already rented or sold and never returning calls to prospective tenants who are left holding the bag. I am 82 and just sold my condo and looking for a place to go to. A nice little house in ********** **near *** in a good location came up on all the real estate sites this morning and was too good to be true-$1100/mo, takes pets, all utilities included, all new and remodeled with new appliances, including a new washer and dryer, yard and par... read more

Tom H 

on BBB

2 years ago

I paid TurboTenant for background checks for my partner and I, only to be informed that the owner is not using TurboTenant. After requesting a refund from TurboTenant, they declined. The property owner hadn't fully set up TurboTenant so didn't know it was pulling prospective tenants into their application process. As a landlord myself, I will never consider using TurboTenant, there are other companies offering WAY better service and value, and that are customer-focused.