TurboTenant

Apex C 

on BBB

11 months ago

They and the landlords the partner with can run people around for application fees and the will not refund them if the property is unavailable when you apply. Get in contact with the landlord first 

Robert Q 

on BBB

a year ago

Turbo Tenant was a random find in my search for avenues to rent four rental units on our property literally across the street from ******************* in ************* in a very nice leafy quiet neighborhood. Units include an efficiency backyard camper, a two loft bed tiny house, a basement studio and a one bedroom top floor unit. All legal dwellings and in great shape. As anybody with brains know the rental market in ** proper is tight and expensive. So I signed up to let service market our units. Within seconds of completi... read more

Phil H 

on BBB

a year ago

Total fraud. Our landlord decided to try turbotenant and sent us the link to set up an account. We deleted our accounts after turbotenant requested access to all of our accounts and banking info. To make payments without charge they would continue to have access to our banking, loan, credit lines, all of it, and would be able to share with third parties. We closed our accounts and still get invoices from our landlord through the service. While I cant be sure, I suspect and am afraid that this could be affecting our credit sc... read more

John M 

on BBB

a year ago

Terrible service. Will never be renting from a landlord that uses Turbotenant again. I've been fine to suffer through their suboptimal webpage despite its many mistakes (including a repeated charge for literally no reason on one occasion) but today they emailed me. They wanted to let me know that using my bank account to pay my rent will now incur a 2 dollar charge. They literally wrote about how they're impacted when receiving payments from tenants indicating they need more money. I will be going out of my way to avoid and ... read more

Yadira H 

on BBB

a year ago

They suspended and won't reactivate my account. They will not tell me why they wont reactivate my account as they are "unable to disclose specific information about why the decision was made." 

Lora W 

on BBB

2 years ago

Turbo Tenant has been wonderful for me. We are renting rooms in a home we live in and the whole process has been smooth from day one! Each renter was easy to get their information into a safe place, have them fill out for a background and credit check, sign the lease, put in their information for payments, get reminders and everything. I love Turbo Tenant and so do my tenants! I recommend it to anyone and everyone I see. We've been using them for a year now and have had four different renters. 

Patrick O 

on BBB

2 years ago

This is a terrible company with a terrible business model; they We're not honest with me. 

Daniel E 

on BBB

2 years ago

SCAM ALERT!!!!! I sent several message to ***** *********** *******. The broken English was a big giveaway the person is probably not in the United States. Phones don't work so don't try. Please do not fill out an application unless you never want to see your money. I asked for a simple phone call and got a run around. 

Goran M 

on BBB

2 years ago

Horrible, if I could leave 0 I would. The services its actually amazing and I loved it and I subscribed to a premium membership. To found out that the next day my account has been suspended. I email them to ask them what was the cause of it and what I need to do to resolve it and they ask me for some proof that I was the owner ( Which I submitted right away not once but twice ) and then I never hear back from them. Then I received an email that my account has been canceled too ( which I never did ) I wanted to keep the servi... read more