Tucson Computer Repair Service

Mike N 

on BBB

4 years ago

Unreliable and unprofessional. Did not keep appointment and only explained they would not keep the appointment made three days earlier after I called them two hours after the scheduled time. 

Guy H 

on BBB

4 years ago

I am so sorry I didn't read these reviews first. Their ad says that when you need a computer engineer, not a technician, to call them. Well, they sent me a technician, Alex, who spent most of his time communicating back to the office for advice. He even told me that he hates ****, that he is just now learning about them, and that **** technology is of poor quality. He resolved some of the issues, but the main problem for which I hired them remains, albeit not as bad as it was before he came. So he helped a little. He upgrade... read more

Amanda R 

on BBB

4 years ago

After spilling a drink on my brand new MacBook Pro I called Karls Technology to see if there was any possible way they could help. After explaining the computer that I had, and the possible liquid damage that occurred, the company booked a tech named Alex to come out and repair my computer. Upon arrival the first thing that Alex had me do was sign a waiver that basically stated that Karls could not be held liable for any damages that they cause. I even asked what would happen if Alex dropped my computer and the screen shatte... read more

Fred H 

on BBB

4 years ago

I gave 1 star because 0 isn't available. I allege Karl's Technology are scammers. I required a replacement SSD due to mine being close to full. My computer is just over a year old and has NEVER been opened. Made an appointment and in due course a technician (Wyatt) arrived. He spent an hour dismantling my laptop and then advised the SSD he had brought was the wrong type. No problem. He supplied a link for me to purchase one on Amazon. He insisted on putting the laptop back together. Charged me $125 and did not supply a recei... read more

Sadie B 

on BBB

4 years ago

NEVER NEVER NEVER HIRE THIS COMPANY!THEY ARE:DISHONEST UNPROFESSIONAL UNRELIABLE UNDEPENDABLE UNETHICAL UNPRINCIPLED INCOMPETANT UNTRAINED IRRESPONSIBLE RECKLASS This company takes advantage of customers and damaged my computer to the point that it was unfixable. To have the tech saying, "I realized I am damaging your screen more, but thats okay you are getting a new one". As he cracks my screen even more that it was when he got there. The I ordered over $500 worth of parts only as the tech came out to tell me I had ordered ... read more

Randy H. 

on BBB

4 years ago

On October 25, 2020 I contacted Karl's online to set an appointment to transfer my files to a new computer. I was told their schedule was wide open and I could pick any time the day of the appointment and I scheduled for 12:00. I was further told the technician would call to confirm when he was enroute. I was very clear with the two people who called me to discuss the appointment that I had a busy schedule and set the appointment for "12:00 sharp" (my words) and that was the time we confirmed. The technician assigned (Levi) ... read more

Peter J 

on BBB

4 years ago

The keyboard on my laptop was hosed. Wouldn't type some letters when I hit them so I bought a keyboard replacement online thinking I could replace it myself. The laptop, an older Sony Vaio, required taking every component out in order to get to the keyboard - not the newer ones where you just pop out the keyboard from the front...I was stuck because the procedure to remove the solid state drive, DVD Drive, Motherboard, etc. was dizzyingly complex. I called Karls. They scheduled a time to stop by my office and replace the key... read more

Patrick H. 

on BBB

4 years ago

Giving this company a 1 star review is only because it is the absolute minimum that you can give somebody who's service is pathetic. To begin with, the company misrepresents itself claiming to be the "Geek Squad" on the internet. When you google "Geek Squad" their name appears at the top of the list. They do not identify as not being agents of the "Geek Squad" at any time. They bring inferior equipment to transfer data off your computer that is slower than a turtle and therefore they sit there and charge you by the hour as i... read more

JN R 

on BBB

4 years ago

When I made my appointment, I specifically asked for my computer to be fixed so that it would update Windows; it was failing to update. Never did tech address this issue while he was in my home. Instead he gave attention to everything else, "small beans" problems. He even tried to sell me on his virus protection. I listened to his sales pitch but then reminded him that Windows had its own virus protection and if only my computer would install the updates I'd benefit from those protections. I told him I'd consider the other a... read more