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Tri Cities Gas
- Propane
- Florence, AL
About this business
Choose Tri Cities Gas as your propane provider for comfort and service you can count on. Our local, knowledgeable service professionals are always there for you, providing safe, reliable energy.
Location details
4250 Chisholm Rd, Florence, AL, 35630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have to say as an Amerigas customer for over 5 years it is totally unexplainable how they can not answer the phone on their customer service line. I have been trying to order gas delivery for almost 2 months and cannot get a response. Their online chat function on their website is essentially disabled. When you call customer service the automated recording for 2 months says call volumes are exceptionally high and wait times exceptionally long and then simply disconnects the call. The CEO had posted over a month ago on thei... read more
Awful company. The employees are rude and untrained. I paid almost $900 and then they charged me an additional $371 and overdrafted my bank account. Then told me there was nothing they could do. I did not authorize this payment. I also did NOT authorize an online account being created or the representative changing my bill to auto pay. The one agent I had tried to say I was always on auto pay, but I have bills proving the contrary. I am so unsatisfied with this company if there was another option is pay more to never deal wi... read more
I’m beyond disgusted with AmeriGas operation. The company bought our local propane company who had human beings working for them. Customer service is not in AmeriGas’s vocabulary. These poor customer service advocates who have NO access to methods to resolve issues are taking the brunt of irate customers. I've written a narrative of each of my calls. I know there terminology and process to pass customer to another que! We have a prebuy agreement which includes prepay amount of $1300+ yet 0% propane in my tank. Today, January... read more
Truly the worst service I have ever experienced. It takes hours of wait time to get someone on the phone and they switch you to someone else only to get disconnected. The price for propane is 60% higher than the competition. Do not do business with this company.
Amerigas brought us a new tank (new customers) around 12/24, and we are still waiting for them to fill it up. Countless calls to them, and they say they will be here the next day, to which we are still waiting. Our electric bill will be very high due to running electric heaters and the oven to stay warm. This company tells you they will do one thing, yet does another while making you wait. This is no way to treat customers, especially new customers! We just called them today and told them there may be a leak in the line, so ... read more
Have been waiting for delivery from 12/22 to 1/1, did not receive have spent 8 hours on hold everyday since 1/2/21 trying to get a delivery date, was told it was expedited each day, promised delivery on 1/8/21, nor delivered, promised again for 1/9/21 still not delivered tank at 1%
I’d like to file my complaint against AmeriGas, I’ve been on the ticket to receive propane since 11/20/20, have not gotten anything, have been calling daily sometimes twice daily and getting told the same thing “ a supervisor will call you back” Not one supervisor has called, I’m under contract and make my monthly payments on time, I feel stuck, now that I don’t have any propane, what are we to do. It’s a sad shame that someone can not deliver, we cook and heat by propane, we feel abandoned, I also have a 5 month old in this... read more
I think they are terrible. Its been bad for me with money like everyone else. I am on almost zero that can't even make an emergency stop I have to wait 14 days they just don't care.
A brief history: A driver had filled our tank to capacity, which we never do because it is too expensive for one payment. So, I decided to try and pay the bill over a few months. Apparently, the bill has to be paid in full within a certain time frame, a time frame that we did not meet (we were unaware). So they moved our account to will-call. I've ran out of gas a few times and have placed expedited delivery orders before. Sometimes it takes a few days to get the fill. But, hey I get it takes time. I ran out of gas again and... read more
Frequently asked questions about Tri Cities Gas
How is Tri Cities Gas rated?
Tri Cities Gas has a 1.2 star rating with 560 reviews.
When is Tri Cities Gas open?
Tri Cities Gas is closed now. It will open at 8:00 a.m.
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