Trans World Entertainment

KevinW 

on BBB

6 years ago

Went in at Christmas time 2017 bought some Christmas presents and was asked to sign up for the backstage VIP program. Saves money and is free to try 11.99 after the free trial and can cancel any time with a simple call. Went with it, forgot about it then went last week and they tried to sign me up again. Realized i was already a member and today happened to spot the charge on my statement. Called to cancel, simple call my but. Person drones on about how great the program is, over my continual, and ever increasing volume to c... read more

PS 

on BBB

6 years ago

Highly DO NOT recommend their online store. I ordered items that were labeled as "in stock" only to find out after 2 weeks they were on back-order. There was no note on the items stating this. I wanted to cancel since they could give me no ETA on when the items would be ready but I could not. When I asked about cancelling this was their response: "In order to process purchases more efficiently, we use an automated order processing system. Unfortunately, this automated system does not allow us to manually alter or cancel an o... read more

AB 

on BBB

6 years ago

Hands down FYE offers the worst customer service I have ever received from an online retailer. No Customer Service phone number. I ordered an item on on September 4, the same day the item was in stock, it has been 6 days now and the item still has not been shipped, and when I tried cancelleing it, the response was: Thanks for reaching back out. Once you receive your item you will need to request an online RMA in order to get a refund. Online orders cannot be refunded in store. We do apologize for the delay. We are still work... read more

Brandon 

on BBB

6 years ago

This company has the most unprofessional customer service ever. No phone number to contact customer service directly and I'm only informed of a problem after I personally had to reach out through social media, after they claim my order was completed and shipped. They've had my money since 8/8/18 and just now inform me of an error on their end and tell me I should reorder the item; yet I have to wait 7-10 business days to get my original money back (making it a total of 20-23 days they've held my money). No compensation in th... read more

Jason R. 

on BBB

7 years ago

I ordered an item online that was "in stock." A few days later I received an email indicating my order was delayed and will arrive in 2-3 days. I reached out to customer service about one week later as no item was received. Customer service shifted blame and said I "pre-ordered" the item that was subject to delivery change when I did not. I was given a new delivery date about one month later. I let another week pass after the new date and still no item. I had to reach out to customer service who again gave me another deliver... read more

Steve T. 

on BBB

7 years ago

This is about the FYE.com business. DO NOT USE THIS COMPANY. They always have promos online, so they have the best prices on the internet. However, they make so many mistakes on orders that it's not worth it. I've made about 10 orders with this company. I've received exactly 1 order that was mistake free. They shrink wrap cds/dvds that look like they have been used as coasters and sell them as new. They mislabel movies and will send you the completely wrong item. The biggest problem here is when you return things to them, th... read more

MK 

on BBB

8 years ago

My wife had made a purchase at this store back in May 2016 for our sons friend. At the time of checkout she was asked if she wished to join the backstage pass program. She had advised the checkout person that she was not interested and declined. After recently performing a review of our credit cards, we have been charged $11.99 each month since June 2016. After contacting customer care to complain that we have been charged for this program without our consent and wish to have all previous charges credited, the person tried t... read more

Deidre S. 

on BBB

8 years ago

On 1-2-17 I returned a CD that skipped. I was given a credit to my **** ****, which is a debit card. As of 1-23-17 I have not received this refund. I called three times and was given three different excuses. I was told on Friday 1-21-17 that a refund had been authorized and that I needed to be patient...... 

Mary Elizabeth P. 

on BBB

8 years ago

I went to shop at FYE during the weekend before Christmas on Sunday, 12/18/16. At the checkout line, the cashier asked in her exact words, "Would you like to save $11 dollars today by taking a brief SURVEY?" I said yes, where she proceeded to ask me to circle 4 magazines. After I did this she proceeded to tell me she had already signed me up for these magazines through a company called ***************** and I would need to cancel the next day within 14 business days or I would be charged for the magazines. All of this while ... read more