Trans World Entertainment

Lew M 

on BBB

2 years ago

As with many people here, I was tricked into signing up for the FYE Backstage pass. I was told it would be easy to cancel. I had forgotten about it the first month or two & then saw the charges. The create account page didn't even work. Trying to contact them over email also resulted in no reply. I tried getting my bank to block the charges but bc it was on my debit card they said they couldn't without a new card. Since I use that card for a lot of autopay things regarding my business I didn't want to do that right away. I t... read more

Todd H 

on BBB

3 years ago

I placed an order online for an item. Ordered on Nov 30th. I’ve contacted them 15 times since the 15th asking about my order for Xmas and they kept saying wait 5 more days it will arrive. I tracked my package and see that it was damaged on the 11th and ***** called them to let them know. I asked for a reship on the 18th and it didn’t ship and didn’t get to give for Xmas. All I want now is my $39 refund. It’s been 30 days since they had my money!! 

Alexi F. 

on BBB

3 years ago

Signed up for the backstage membership. When it came time to cancel my membership the first customer service rep. I had talked to had said it was canceled. A week later they charged me again for the new month. When I called again to ask for a refund they had said I had two memberships and would not receive a refund. They created a second account without my authorization or consent. Another issue: went shopping there during a sale. Took off the price tag when I got home that had stated socks were on sale for $12.99. Underneat... read more

Larissa G 

on BBB

3 years ago

Charged fee for backstage pass, called to cancel 4 days after being charged. Paid for entire month of perks and was told the perks would discontinue the day I cancel. Was told I was out of luck and paid the full perks amount but no refund d available. Richard was interrupting every sentence I attempted to say and then told me my attitude was uncalled for when I was quite calm just trying to understand. 

Lynn L 

on BBB

3 years ago

They have trained the cashiers to ask teens if they want to sign up for their rewards program. Before they can reply they ask for their email. Once they pay they then tell them they will charged a monthly fee for this rewards program. My kids are now receiving magazines and their bank accounts are being charged even after canceling the "Rewards Program" 

Alex S 

on BBB

3 years ago

Each time I go to shop there, the person working the register is persistent about signing up for the paid membership. I had this twice and each one I canceled due to not using the 'benefits' since I shop there once or twice a year. When I canceled my first membership, the woman was kind enough to cancel and refund me on the spot in 21'. Now when I called to cancel in 22', my first call led to asking why I want to suspend this (don't shop there frequently - travel) then the rep proceeded to leave me active. After repeating my... read more

Kim C 

on BBB

3 years ago

I went into FYE store in Indianapolis, IN while in the mall and I picked up some of the ***** ****, but when I was checking out I was told "did I want to save 10 % by signing up for their loyalty card," and I said sure of course, but to my surprise later after reading over my receipt this is a paid membership. I thought if there is a charge, you were to be informed prior to being signed up. Also, they have this magazine offer from ****.com, you get 3 magazines for 2 months free, let me warn others to say no to this offer. Th... read more

Diane I 

on BBB

4 years ago

Receive a wonder woman smart watch for Christmas knowing the one61 app to make the watch work does not exist anymore so the watch is useless I called and emailed FYE to get my money back, but they do not respond 

Tina L. 

on BBB

4 years ago

Horrible, will never order from FYE.com ever again! I ordered ****** ******* ******2 Part 2 DVD collectors edition like it shows on their website for $68. When I received the item a few days ago it was for the plain DVD which is priced at $48. I was not happy. I ordered 1 single item and did not receive what I ordered. I could call not them because they do not list a telephone number, I had to send an email. Yesterday, I received an email stating " It appears that there was a web error regarding the image used for this produ... read more