Trans World Entertainment

Ava T 

on BBB

4 years ago

I purchased a couple of sweatshirts last Christmas at F.Y.E. FYE*BSP VIP never told me they were charging my credit card monthly for a VIP enrollment to get 10% off. Only said "FREE" VIP BACKSTAGE. I never set up any account with them. Come to find out they have been charging my credit card 11.99 a month for a year of unauthorized charges for no services. Glad I finally noticed this, I'm out $120 but after a lot of rigamarole on the phone, I think I may have been able to cancel the scam on me. I reported to my credit card to... read more

Alexis 

on BBB

4 years ago

FYE has the worst policy known to man with regard to a rewards program. I signed up to be nice as I never shop there and find I am automatically billed by FYE for 11.99/month for their rewards program. Obviously, there is an issue, there is a lack of transparency as to billing practices, and this is highly unethical. I did not activate my rewards membership and never believed I would have payments taken from my checking account based on a single transaction in the store to pick up stocking stuffers. They should be prosecuted... read more

Scott F 

on BBB

5 years ago

On 01/21/2020, my wife bought some merchandise at FYE in Paducah, KY and paid with our debit card. The employee that took her payment signed her up for the FYE Backstage Pass membership, WITHOUT EXPLAINING THAT THIS WAS A PAID MEMBERSHIP. After the 30 free trial, FYE began automatically charging our debit card $11.99 each month. It was 4 months before we caught on to these charges. I called the number on the charge description and spoke to a rep named Jill. She explaining to me what these charges were. I explained that we we... read more

Tim 

on BBB

5 years ago

Billed over $100 in 4 months from some stupid crap they ask you to sign up for to save $5. Not happy at all. This is now more than the cost of the item i was saving money on. Never will do business again. 

Lisa R 

on BBB

5 years ago

This review is for the online store. Very shady return policy and disclaimers. Tell you not to take the return to physical store. Make you wait weeks after sending item back then they insist they can't find it and need your tracking number which of course you can't find after so much time. Just their backwards way of keeping your money and getting away with it. I will never buy from fye website again. Watch your money with this company!!!! 

Melody R 

on BBB

5 years ago

The customer service is none existent. I looked online and no way to submit a complaint either online or by phone. I have shopped there for years at the 40 Hwy in Independence Missouri location and as of today I won’t be going back. One customer walked out while I was their and another woman was complaining loudly but had to stay to pickup a movie she already paid for. The young little girl manager is a real ***** and very incompetent. I’m done. Obviously the company itself doesn’t take complaints and doesn’t care. 

Charlie S 

on BBB

6 years ago

Purchased a t-shirt, was told that if I sign up for their "free" membership program that I'd save a few bucks so I signed up. Turns out that the "free" part was a trial that they didn't tell me about. Ended up billing my card that I never agreed to let them charge. 

H. M. 

on BBB

6 years ago

I Ordered a Blu ray for a Friends Birthday Present which was never even put in the Package by Person not doing their Job in the Warehouse, I had got a sealed up Package with nothing inside and ended up having to spend Money on Gas and buy a Replacement from a nearby Store since My Friends Birthday was less then 3 days away, I sent several Emails to the Customer Service and not only did they not respond to any of My Emails days later they also did not Respond through PayPal Dispute I had to open or when I escalated it to a Ca... read more

CARRIE A 

on BBB

6 years ago

WHAT A SCAM! BOUGHT SOMETHING IN NOVEMBER OF 2017 AND SIGNED UP IN STORE FOR THE "FREE" VIP BACKSTAGE AND THEY ARE VERY SLY ABOUT TELLING YOU TO CANCEL IT LATER. I RECEIVED A WELCOME E-MAIL SAYING TO CLICK TO ACTIVATE ACCOUNT. I NEVER ACTIVATED THE ACCOUNT AND I HAVE BEEN CHARGED $11.99/MO SINCE DECEMBER 2017. THAT'S $347.71 DOLLARS I PAID FOR A "FREE" CLUB CARD