Trans World Entertainment

Jennifer T 

on BBB

a year ago

Deceptive and high pressure tactics to get customers to sign up for membership that will charge you a monthly fee of $11.99 if you do not cancel. I was in line at the cashier and the cashier said that the membership is free and you get a 10% discount off your purchases. There was NO mention of a monthly fee for the membership. This was at the FYE at Woodfield Mall in Schaumburg, IL. Apparently, a lot of customers are experiencing the same with this company (refer to example from Jake Z). They are getting their cashiers who a... read more

Jake Z 

on BBB

a year ago

I recently visited the location in the woodfeild mall in Schaumburg IL (60107) and something very troubling happened. During my check out the cashier asked for my email address, not asking if I had a membership but just for me email. I gave him my email address and then he asked for my ID I was confused and asked why he would need my ID for my purchase and he explained that he was signing me up for a free membership and o would receive 10% off today. I then went along with the purchase and he then told me I would be receivin... read more

Jessica C 

on BBB

a year ago

I was badly scammed and didn’t even know. FYE Backstage VIP I thought it was free, but when I got home I saw it wasn’t free, only for the first month. I kept emailing support, and they told me they couldn’t find anything about the number for my VIP card. Which doesn’t make sense. They told me if I get charged to contact them. Again doesn’t make sense, seeing they told me they couldn’t find anything about the information I gave them. I have a feeling if I contact them they’ll ask for the card information. Which heck no I won’... read more

Amanda M 

on BBB

2 years ago

Do not set up the backstage pass, you will be charged from other business for months almost year. They do sell your information and credit card information to other companies. The employee tells you nothing except they you will get free coupons. It also takes hours to cancel any subscription, you gotta jump through hoops. You are better off going to *** *****. 

Marcie N 

on BBB

2 years ago

My husband we to FYE to purchase an album. When he returned home, I found four receipts in the bag. 1. Purchase receipt 2. Backstage VIP Purchase AUTHORIZATION 3. Receipt - Agreement - to an $11.99 monthly fee. 4. AUTHORIZATION to send my credit / debit card & personal information to *******for monthly charged magazine subscriptions. There was also a membership in the bag. He had no idea he agreed to all this so I asked him to walk me through the purchase. At check out the associate asked if he wanted to be part of the loyal... read more

Hannah K 

on BBB

2 years ago

Yup, same scam. I made a purchase last month and the cashier told me if I sign up with my email I can get a small discount, and I said yes. Just checked my bank account and I have a 11.99 subscription charge for "*** Backstage Pass". I was not made aware that I had signed up for a month free trial and a monthly subscription for 11.99. I don't even know what the benefits are supposed to be or what people are paying for, because none of it was explained to me. The emails sent to me were about actual things to buy from ***, and... read more

Lew M 

on BBB

2 years ago

As with many people here, I was tricked into signing up for the FYE Backstage pass. I was told it would be easy to cancel. I had forgotten about it the first month or two & then saw the charges. The create account page didn't even work. Trying to contact them over email also resulted in no reply. I tried getting my bank to block the charges but bc it was on my debit card they said they couldn't without a new card. Since I use that card for a lot of autopay things regarding my business I didn't want to do that right away. I t... read more

Todd H 

on BBB

2 years ago

I placed an order online for an item. Ordered on Nov 30th. I’ve contacted them 15 times since the 15th asking about my order for Xmas and they kept saying wait 5 more days it will arrive. I tracked my package and see that it was damaged on the 11th and ***** called them to let them know. I asked for a reship on the 18th and it didn’t ship and didn’t get to give for Xmas. All I want now is my $39 refund. It’s been 30 days since they had my money!! 

Alexi F. 

on BBB

2 years ago

Signed up for the backstage membership. When it came time to cancel my membership the first customer service rep. I had talked to had said it was canceled. A week later they charged me again for the new month. When I called again to ask for a refund they had said I had two memberships and would not receive a refund. They created a second account without my authorization or consent. Another issue: went shopping there during a sale. Took off the price tag when I got home that had stated socks were on sale for $12.99. Underneat... read more