This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Trans World Entertainment
- Community & Social Services
- Albany, NY
About this business
Location details
38 Corporate Cir, Albany, NY, 12203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The person in the store highlighted all the benefits without telling me I would have to pay for the membership. When I called to cancel the representative told me they were just going to lower the bill by half per month for 6 months. I had to demand they cancel it. It felt very deceptive and frustrating especially being told I should just keep it and enjoy the benefits.
To Cancel online: Visit FYEVIP.com, create an account using your membership number (on the cards they should give you), go to profile, membership, scroll to the bottom of the screen, and find "END MEMBERSHIP". Class action lawsuit should be headed their way for scamming customers and stealing money. Like many, I was asked for email to sign up for a "rewards program that will save me 10% on the spot" and I will rack up points to use for discounts later. Turns out, it is a monthly charge that was never disclosed and was automa... read more
It seems that a class action lawsuit needs to happen. My 16 year old signed up for the backstage pass- how that was even allowed since he has no ID. Trying to cancel the pass and we just canceled the “free” magazines.
Deceptive and high pressure tactics to get customers to sign up for membership that will charge you a monthly fee of $11.99 if you do not cancel. I was in line at the cashier and the cashier said that the membership is free and you get a 10% discount off your purchases. There was NO mention of a monthly fee for the membership. This was at the FYE at Woodfield Mall in Schaumburg, IL. Apparently, a lot of customers are experiencing the same with this company (refer to example from Jake Z). They are getting their cashiers who a... read more
I recently visited the location in the woodfeild mall in Schaumburg IL (60107) and something very troubling happened. During my check out the cashier asked for my email address, not asking if I had a membership but just for me email. I gave him my email address and then he asked for my ID I was confused and asked why he would need my ID for my purchase and he explained that he was signing me up for a free membership and o would receive 10% off today. I then went along with the purchase and he then told me I would be receivin... read more
I was badly scammed and didn’t even know. FYE Backstage VIP I thought it was free, but when I got home I saw it wasn’t free, only for the first month. I kept emailing support, and they told me they couldn’t find anything about the number for my VIP card. Which doesn’t make sense. They told me if I get charged to contact them. Again doesn’t make sense, seeing they told me they couldn’t find anything about the information I gave them. I have a feeling if I contact them they’ll ask for the card information. Which heck no I won’... read more
Do not set up the backstage pass, you will be charged from other business for months almost year. They do sell your information and credit card information to other companies. The employee tells you nothing except they you will get free coupons. It also takes hours to cancel any subscription, you gotta jump through hoops. You are better off going to *** *****.
My husband we to FYE to purchase an album. When he returned home, I found four receipts in the bag. 1. Purchase receipt 2. Backstage VIP Purchase AUTHORIZATION 3. Receipt - Agreement - to an $11.99 monthly fee. 4. AUTHORIZATION to send my credit / debit card & personal information to *******for monthly charged magazine subscriptions. There was also a membership in the bag. He had no idea he agreed to all this so I asked him to walk me through the purchase. At check out the associate asked if he wanted to be part of the loyal... read more
Yup, same scam. I made a purchase last month and the cashier told me if I sign up with my email I can get a small discount, and I said yes. Just checked my bank account and I have a 11.99 subscription charge for "*** Backstage Pass". I was not made aware that I had signed up for a month free trial and a monthly subscription for 11.99. I don't even know what the benefits are supposed to be or what people are paying for, because none of it was explained to me. The emails sent to me were about actual things to buy from ***, and... read more
Frequently asked questions about Trans World Entertainment
How is Trans World Entertainment rated?
Trans World Entertainment has a 1.6 star rating with 80 reviews.
When is Trans World Entertainment open?
Trans World Entertainment is open now. It will close at 5:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com