Trans World Entertainment

Claire M 

on BBB

4 years ago

Also a victim of the VIP scam. Except, there are no stores near me to shop and I randomly started getting charges 3 months ago without having signed up. From other complaints it seems they might have pulled my credit info from an old purchase. The customer service rep tries to hard sell you on providing proof of payments in exchange for a $120 check and a $20 giftcard and I'm like, I'm pretty sure these monthly charges are fraudulent and I want this cancelled immediately. I do not want to wait 30 days. 

Z.LEE 

on BBB

4 years ago

A FYE store rep told me VIP membership was free. Well after I signed up and read the fine print, I found out membership fees are monthly. I canceled right away but a few days ago to my surprise, I saw a zero pending transaction in my bank account for a magazine subscription!! They are trying every way to get your money with false advertising and training their employees to lie! Just horrible! I made sure to get cancellation confirmations and will be changing my bank card so they will no longer have access! Not getting anothe... read more

Fred H 

on BBB

4 years ago

We were also victims of their 11.99/month VIP program. They did not inform us it costs money to sign up and canceling is extremely difficult. They should make it clear that the program costs money and provide a faster way to cancel. 

Kathleen S 

on BBB

4 years ago

The FYE backstage pass is a scam. Made a purchase from FYE and the sales associate asked if I wanted to sign up for the rewards program and stated I had a certain time to register online afterward if I wanted to be charged for the program. I only gave my email and never registered online. Two months later I found that they were charging me $11.99 for the subscription without ever notifying me and must have used the credit card information from my last purchase. Stay away from this program, the rewards do not seem worth the c... read more

Deborah G 

on BBB

4 years ago

F.Y.E. VIP program is a farce. Canceled last year and noticed still deducting from our account so when I call them (the ONLY way to cancel), they say we did not cancel even though I have the cancellation number! So, then he starts telling me I have all this money they can send to me. I then say, OK, if I'm entitled to this money, send it to me and cancel my subscription. No can do. So, cancel me anyway and send me an email verification. Oh, we don't have a way to email. WHAT? Hey, but I have another cancellation number! Let'... read more

Tyler C 

on BBB

4 years ago

They signed us up for their backstage pass vip membership (1.5 years ago, 6 months free, then 11.99 per month) without informing us. The end result is that we had to call and complain to get a refund of that amount. Their call center people were very polite and easy to work with. They were nice and said they would refund it (we'll see). However, the policy of taking money from my account without my knowledge is wrong and I will never do business with them again. 

Kim S 

on BBB

4 years ago

I never signed up to pay $11.99 a month for a service I never even used. One of my kids must have bought something at FYE and apparently they've been charging my credit card for years! I finally called and they agreed to cancel the service and reimburse me for a year, but I've been paying them for 3 1/2 years and I never signed anything saying I agreed to pay a monthly fee. 

Michael M. 

on BBB

4 years ago

I'm very unhappy with this company I paid for something and tryed to contact them and did not they will not send the item or give me back my money the money I paid for the item I tried calling emails I will not be go through them again 

Twi B 

on BBB

4 years ago

I wish I could give less than 1 star. Went to the store in Volusia Mall where I was treated with discrimination, racism and called a ******* ***** by an employee named Melissa. I am a retired teacher with a PhD and have never been treated with such disrespect as today. I also had my 10 year old biracial daughter with me as well as her father who is black and I am sad to say my daughter got her first experience with true racism when Melissa made said about her father he needs to take his ghetto *** back to the hood. She shoul... read more