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Toyota Service

4.8

About this business

Location details

New Hampton, NY 10958, New Hampton, NY, 10958, United States

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WeekdayScheduleStatus
Mon7:30 a.m. to 6:00 p.m.
Tue7:30 a.m. to 6:00 p.m.
Wed7:30 a.m. to 6:00 p.m.
Thu7:30 a.m. to 6:00 p.m.
Fri7:30 a.m. to 6:00 p.m.
Sat8:00 a.m. to 4:00 p.m.
SunClosed
4.82,061 reviews
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Carol Shauger Struble's profile image
Carol Shauger Struble 
9 years ago

Have been a Toyota driver for the past ten years, recently bought a 2015 RAV4, just love it and the service & personal care I get. 

Keith Woodson's profile image
Keith Woodson 
9 years ago
Susan K Stevens's profile image
Susan K Stevens 
9 years ago

MY only complaint is waiting 1 1/2 -2 hours for oil changes that I have an appointment for. 

Ella Reffitt's profile image
Ella Reffitt 
10 years ago
Gail Geller Satterfield's profile image
Gail Geller Satterfield 
10 years ago

Service department is absolutely horrible. Took my highlander in for a repair on a door lock and when I picked it up a different lock is broken. Not their fault. Took no responsibility at all. Absolutely ridiculous. So now I have a door that doesn't unlock. Really appreciate the "it's not our issue" attitude. Hope it's worth losing customers. 

Nigh Forty-Forde's profile image
Nigh Forty-Forde 
10 years ago

After being a loyal customer for the past fourteen years our family is done with Johnston's. They were sneaky and underhanded. Consumers beware. Taking our business elsewhere. 

Brandon Quero's profile image
Brandon Quero 
10 years ago
Lisa Pierce's profile image
Lisa Pierce 
10 years ago

Johnstons Toyota hasn't failed me for the past 4 to 5 years I have bought my cars and had them serviced here. No one is perfect, but if they have made an error they will gladly correct it! I often have Brian as my customer service representative, he is pretty thorough. I just want to bring my car in and go on with the rest of my day. Johnstons Toyota is the place to be! 

Kim Brooks's profile image
Kim Brooks 
10 years ago

AWFUL AWFUL SERVICE DEPT THEY TOOK ADVANTAGE OF MY OLDER MOTHER.. her a 10 min simple service job ended up being over 3 hours NO ONE spoke to her or explained anything to her .. They overlooked her and took care of people after her.. Awful service dept .. I doubt she even needed the service to begin with! Don't buy/go here 

Frequently asked questions about Toyota Service

How is Toyota Service rated?

Toyota Service has a 4.8 star rating with 2,061 reviews. 

When is Toyota Service open?

Toyota Service is open now. It will close at 6:00 p.m. 

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