Toyota Scion of Cool Springs

Billy H 

on BBB

3 years ago

Absolute worst customer service experience of my life! I haven't been without a Toyota since 2008. Joined Toyota family with an 08 Tundra, then a 2012 Camry, 2012 Tacoma, 2015 Highlander, now a 2021 Tundra. I love Toyota, loyal customer to Toyota but the way this dealership has treated me has caused me to question Toyota's loyalty to its customers. On 4 May I dropped my 2021 Tundra (5,400 miles) off with the dealership's collision center, given an estimated completion date in the middle of June. 20 June I called for update,... read more

Raj P 

on BBB

3 years ago

Leased a vehicle with Toyota of Cool Springs. I still have 4 months left on my lease and from last 2 months they are using scare tactics to turn the vehicle in or pay it off. They are telling if I wait till the end of the lease to pay it off, I may not get the lifetime warranty that his dealership offers. Every time a different sales agent reaches out to me and tries the same tactics. I have clearly told them that I would pay it off towards the end of the lease but they don't understand. 

Ken M 

on BBB

4 years ago

I'll add to the list of extremely shady experiences. I test drove a car at Toyota of Cool Springs and decided to buy it if the price was right. After some negotiating with my salesman, we settled on an out-the-door dollar amount. I was trading in an older vehicle, making a down payment, and financing $10k even. After settling on that final number, a guy from financing walks up and asks me what I want my payment to be. I said I'm financing 10k. He pointed at a sheet and showed me 48, 60, or 72-month term options and said I ha... read more

Robert W 

on BBB

4 years ago

I am writing this review in the hopes that it helps protect current and future customers of Toyota of Cool Springs customers from the problems I have experienced with this dealership. Problems that could have resulted in an accident that harmed my family, my vehicle, and others. I purchased a vehicle from an individual in early October 2021. This vehicle had routinely been serviced by Toyota of Cool Springs. The seller showed me the most recent receipt for the repairs that had been done in late August 2020. The "repair order... read more

Robert W 

on BBB

4 years ago

I am writing this review in the hopes that it helps protect current and future customers of Toyota of Cool Springs customers from the problems I have experienced with this dealership. Problems that could have resulted in an accident that harmed my family, my vehicle, and others. I purchased a vehicle from an individual in early October 2021. This vehicle had routinely been serviced by Toyota of Cool Springs. The seller showed me the most recent receipt for the repairs that had been done in late August 2020. The "repair order... read more

Jacob C 

on BBB

4 years ago

This dealership added a warranty to my purchase and did not tell me. 

Jack D 

on BBB

5 years ago

I have purchased dozens of cars over my lifetime and dread but understand the tricks and tactics dealerships use. However I have never seen such intentional deceit as what I experienced when I visited the finance department. Paul C********* was the finance person that day and after playing games with the salesman, we visited his office. I asked him if he used a specific lender that I had previously used and he said he would check their rates as well as a few other lenders. He verbally told me my payment and started to have m... read more

John F 

on BBB

6 years ago

Worst car buying experience I have ever had from a customer stand point. I had to completely bypass my salesman and go to the sales manager when I had enough of the miscommunications he called them. This was after they provided me a buyer's order then lowered the price online. When I asked my salesman, he said this was common practice to get people to call on the vehicle when they were sold in the system. I am not 100% sure but this could be illegal, if nothing else unethical. My experience with the manger was about the same... read more

Kong L. 

on BBB

6 years ago

Inquired about the 2006 Acura TSX here and offered to pay 6,000 out the door cash. It's currently listed at 6,800 on their site right now. Manager and Jim G**** said no, 7,500 out the door. hmm. i wonder where they got that number form? must be false advertisement. Pretty sure that's illegal solicitation. Good luck with the sales of any car if you decide to "lower" the price and then jack it right back up to the original listing price. They can't make a sale but yet keep trying to contact me to buy it from them. i;ll just be... read more