Toyota of North Miami

Diego F 

on BBB

4 years ago

*****, the new car manager told us to **** off for asking for a copy of our credit report. I believe this is unacceptable from any employee and even more coming from a self called "manager". We will not do any business with Toyota of North Miami ever again. 

Will G 

on BBB

4 years ago

Horrible customer service, horrible experience. Got a quote from a salesman for a highlander, which he called his manger **** ****** and got the price of the vehicle ( which later **** ****** lied and denied giving him the quote, even though myself and my wife were right in front of the salesman when he was given the quote). I was at the car buying event at the hard rock hosted by Dade County Federal Credit Union. A guy by the name of ******* was there representing Toyota of North Miami, they didn't have much of a selection ... read more

Lester Barnes 

on BBB

4 years ago

I just purchased a pre-owned RAV4 for my wife on 2/13/2021. Prior to purchase Toyota's managers called me and sent emails almost every day. Me and my wife sat down and spent hours at Toyota going through the process of purchasing the vehicle that we have now. The employees were very attentive and made us feel like valued customers. Ten days later, after sending 5 unanswered emails, 3 unanswered phone messages, I actually talked to two sales employees in that time and was told our salesman would get back in touch with us whic... read more

Joe 

on BBB

4 years ago

Another Den of Thieves! I called regarding a Rav4 listed for $10,299. I'm white and asked for "Out The Door Price" small print stated Doc & reg fess $999.50 and Dealer fees of $999.50. He quoted me $12,700. I mentioned this was $500 more, why? Rep could not account for it and would call me back. No call back yet. My Brother-in-law who is Black and mid 50's went in, Rep greeted him and asked if he has "ever" financed a car, that really disturbed him. He test drove "same" Rav4. Dealer fee of $999.50, Electronic File fee of $49... read more

Merlene N 

on BBB

5 years ago

Deceptive sales practices. Charge $1,000 extra if paying cash for used car, then charge very high interest rate to finance With credit score of 834, was shown 6.99% for 72 months with $2,000 deposit, which I refused. Told sales manager that I need 12 to 24 months the least, was told that minimum is 36 months. Co-signing for grandson who is recent high school grad and college freshman, who need car for college and work, and helping to start his credit history. Offered to deposit $9,000, was told that is not allowed, most is $... read more

Dianamary R 

on BBB

5 years ago

I bought a car last Saturday, January 4, but when I drove the car to my house I did not like the car and I realized that since I am Latina and I do not understand English well, I had cheated with payments and since the contract was in English, I signed because the financier *** supposedly explained it to me, but he didn't explain it to me well, he just told me lies so that I could sign, on Monday I decided to go back and debit it because I don't like it and my salary didn't enough to pay it since they cheated me with the num... read more

Ileana R 

on BBB

5 years ago

I recently purchased a certified pre owned 2019 Toyota Tacoma at Toyota of North Miami. I paid cash for the vehicle. It was not until the truck was delivered to me that I was given only one key. I asked why this was the case and why no one has mentioned it before closing. I was assured by a manager that he would contact the previous owner to get the second key. That was two months ago. In The meantime I have texted and lvm for this manager and had no response. I explained that a second key was necessary for obvious reasons. ... read more

kp 

on BBB

5 years ago

I've been bringing my car to this same Toyota service center exclusively for the past 9 years, not even an oil change in a different place. I've had an array of "service advisors" help me throughout the years, and aside from definitely over-paying, I've been ok with trusting my car to them. After all, it's a Toyota service center and I assume they know what they are doing most of the time. That being said, I had the worst service experience for 48 hours on September 17th and 18th. I brought my car in Sept 17th to be fixed ... read more

Minisha J. 

on BBB

6 years ago

Before i went to purchase the vehicle i made my salesman aware that i don't live in Miami and we needed to have everyrhing cleared by Monday. I the purchase the car, but the agreed to male some changes to the interior on Monday morning. I asked them ti keep the vehicle bc it was an inconvenience for me to come up from homestead. They refused so i brought the car up. While im waiting for a loaner, i get a call saying they cant fit my car in. I tell them im already there, they said ok fine. I tell them im leaving that night to... read more