Toyota Direct

Curtis b 

on BBB

5 years ago

I got a used Jeep drove I less than 300 miles and the brakes went out. Call the dealership 2 and left message no response just glad I didn’t crash it 

Colleen K 

on BBB

5 years ago

I came in on Monday, December 9, 2019 at 10:00 AM for a synthetic oil change for my 2015 Toyota RAV4 as well as someone to look at my tire light. After a 2 hour wait, I was informed that my oil change was completed and that I needed new tires and was quoted. There was no mention of my tire light that was on when I came in. I left the dealership at 11:45 and when I got home, I saw that my front license plate was missing from my car. I contacted Jeremy R***** through text (messages are all saved) and let him know that it was n... read more

Ione F 

on BBB

5 years ago

First if I could give them 1/2 a star I would as it is what they deserve. DO NOT BUY YOUR CAR HERE. I bought my 2013 Subaru a month ago in Nov. I should have known by the lack of knowledge on the vehicle that I was getting a car that was improperly inspected with more issues than one would want to deal with on a pre owned vehicle coming from a dealership. I just want to say that I know used cars are going to need repairs at some point but I should not of had to deal with the below right away. The first issue I encountered wa... read more

Chris B. 

on BBB

5 years ago

If a negative rating system was available, I would be utilizing it! This dealership service department lacks any morals and ignores generally practiced business ethics. DO NOT BRING YOUR VEHICLE HERE FOR REPAIR!!!!! (As I do not trust the service department now, I probably would not trust the sales department either!) I take my 04 Toyota Sienna in to have the starter replaced, since the *** driver confirmed that it was a defective started. At the service department, I explained all of this to the associate and she said they ... read more

Chloe L 

on BBB

5 years ago

Purchased a new car from Toyota Direct late March 2019. Bryan G******** (sales) was fine and seemed honest but as a whole, I've come to have a bad impression of the company. Via B****, Toyota Direct agreed that they would deliver the vehicle to my home at a specific date as I did not have a car to drive up to the dealership. I even gave a lot of flexibility on this and left instructions in case I wasn't home at the time. On the day itself, they were "swamped" and could not send even one person to deliver the vehicle. I let i... read more

B. M. 

on BBB

5 years ago

I bought a used vehicle through this dealership and while the sales experience was fine, the level of service with the office staff was abysmal. When I filled out all of the paperwork I used my current address. However, they ignored that and inserted an old address they had on file for me from 20 years ago. Unfortunately, I didn’t catch that until I got the vehicle home. I called the dealership to alert them to the error and they told me that it wasn’t a problem because nothing had been sent in yet but I did have to come bac... read more

Nat T. 

on Yellow Pages

7 years ago

Great experience. Chris T was my salesman and treated me with absolute respect and didn't hide any information from me when I was getting a new car. Honest and forth coming with details of my selection.