Toyota Direct

Joey L 

on BBB

2 years ago

Dealership told me the won't sell a car or pre-order one if I didn't have a trade in. Also told me that they would give me msrp if I did trade in. Probably to low ball me. Shady business with shady practices. Reporting this to Toyota usa 

Richard B 

on BBB

3 years ago

I live in another state different from dealership. I've never in my life heard you can't buy a car without a trade in. I should have read reviews before ever contacting about buying. 

Hawitha R. 

on BBB

3 years ago

I purchased my car in December, had good experience with the sales person but the service department was not the same experience. I had a leak in my tire , one tire so i rode up to Toyota Direct on Thursday and before i ask if they could take a look at my car i heard a worker say we are extremely busy to someone. So i went in to make a appt. young lady looked and i had to wait until Monday. Arrive Monday early 5:45pm, they take my keys info on what the issue is and where tell me to go to the waiting room and they will come a... read more

Adam A 

on BBB

3 years ago

**************************************************************. The worse experience ever. If I new that would do me like that with fixing my car I would never go there. I bought my Toyota at that place but when I had to fix it that was a nightmare. If I could give them negative star it would be ******** . I am warning everybody don't do business and anything this this dealership. 

Casey D 

on BBB

3 years ago

Deceptive Marketing/Service Sales Practices: On two occasions Toyota Direct service center has tried to obtain my business (which they were already getting). The first is leaving "urgent messages" about a new vehicle I purchased from them, implying safety or warranty issues. Rather than just saying, "your vehicle is due for it's oil change and inspection", they use this tactic to generate a call-back to schedule service, admitting nothing is actually urgent, and there is no warranty issue. The second comes in the form of ema... read more

Nick 

on BBB

3 years ago

HORRIBLE Service buying a car at Toyota Direct. Wish I could give negative stars. The sales person was very nice and seem to be very helpful. But as far as management and finance managers, they are very sneaky with what they do will get every last dollar they can out of you. Seven months ago I purchased a car from them and have had nonstop problems showing up time after time. When they told me it was clean Carfax. There has been no help to get anything fixed. I do have all the paperwork and names of everyone that helped me w... read more

Adelynn H. 

on BBB

3 years ago

After buying a ***** mini van from Toyota direct/direct drive. When we took it for a test drive the van kept beeping. The sales guy showed us some button to turn off the automatic doors as a safety feature and thats why it was beeping well sure enough after we bought it. It wasnt a safety feature. The doors werent working properly. After going back in forth them they agreed to at least fix the rollers and we would here back from them finally after a week or so the service department called to schedule and appointment to fix ... read more

kathryn s. 

on BBB

3 years ago

When buying the 2020 GMC Acadia (July 12, 2021), during the conversation, I asked how the Car Fax looked. The salesman (*************************) said it was "clean". We test drove the car, bought the car, and signed that they gave me the Car Fax report, not reading it based on his "clean report" comment. It also was rated as a "certified pre-owned car" and went through multiple mechanical checkpoints. We bought the car, only to learn when a trusted mechanic said there was too much "sludge" in the coolant recovery bottle, w... read more

Andrew M 

on BBB

4 years ago

Their estimate $7000 vs ******************** estimate $750. They are shady!!!!!