Toyota Direct

Dayib A 

on BBB

4 years ago

We purchased a 2021 highlander hybrid. It was told to my husband it was an all wheel drive vehicle. He was mesmerized by the features. Drove the car 900 miles to me . When it snowed I learned the hard truth. We called and called Ryan but he never responded. Finally a manager said to come in . We went in and the salesman admitted to his error to us but pulled back when the general manager refused to help us . The general manager Ryan was yelling at the salesman when we asked for him . He was rude to us and told us we signed t... read more

Kelli H 

on BBB

4 years ago

I bought a used truck from Shannon M***** and was assured it was safe and reliable. After purchase,I took to mechanic to give it a going over to do a thorough inspection and make recommendations and repairs. I was told this vehicle is not roadworthy and would not be able to be driven safely. The entire frame is rusted through and it was spray painted to cover up unsafe welds. I contacted seller and was told he would get back to me soon. He then text me "it is what it is ". He would not refund or make amends. I then sent an e... read more

Art 

on BBB

4 years ago

I ordered several parts for my Toyota that showed on Back Order. After waiting a number of days, I sent an email canceling the order and also left a phone message. Well, they shipped that same day after I had ordered the parts from another vendor. I paid FedEx to divert the shipment back to Toyota Direct and notified them of my action. A quick refund of my $434.00 was promised. FedEx delivered the parts to Toyota on 11/9. On 11/14 I had not received the refund. Sent an email with the tracking number and received an excuse em... read more

Julio V 

on BBB

4 years ago

We got a car from Toyota Direct on Morse road on 9/18/2020. When we got home we realized the car buttons on the radio that include the emergency signal were not working and the break was making a sound. We contacted the dealer that same day and the sales person who sold us the car, advised us to bring it in and they would fix it. We took it on Monday, which was next business day. After sitting there for more than 2hrs, they tell us it would cost $400 to fix the issue. The sales person proceeded to say he has to talk to his m... read more

Abhijeet D 

on BBB

4 years ago

I am deeply disappointed by the service of Toyota Direct . I took my car (2011 Toyota Corolla) as the fan blower stopped working . Toyota Service guys gave me a quote of $4300 as they mentioned that my heater box needs change ( heater box - $2300, Service Charge-$1300 and +Tax) . Since the charges was so huge ,I declined to service it . When I took the car to another renowned garage , They were able to find the issue . It was a piece of bag that got stuck in the fan which caused it to stop . They did the service for free . y... read more

Dustin 

on BBB

4 years ago

Refuse to help me pay a bill. Have called their finance department and sales department 10 times over the past two weeks. 

nazar s 

on BBB

4 years ago

If I could give less than 1 star, I would. Honestly the worst and most frustrating car buying experience i've ever had. I placed a deposit on a car, and was told that the car was coming. I called in the days prior to when the car was supposed to come to make sure all was good and could not reach the salesperson (Candy) or the sales manager (Phil). I called multiple times per day and texted my salesperson multiple times a day. would not get any response at all. When I finally did reach Candy, she informed me that the car was ... read more

Amy C. 

on BBB

5 years ago

This dealership sold me a 2006 Ford Escape in March 2019. It has been in the shop 4 times, including having the transmission replaced. Two separate mechanics advised this was obviously a FLOOD vehicle. Selling a non-disclosed flood vehicle is illegal. The vehicle also had multiple extreme safety issues. The dealership refuses to return calls or discuss this. I am a single mother with cancer. These people need to be shut down for their illegal and shameful policies. 

Zack L 

on BBB

5 years ago

I just purchased a 2016 Ford Fusion Titanium from Toyota Direct. "I'm happy" with my purchase, but the service has been absolutely abysmal. First, the vehicle was marked down due to cosmetic damages from its time as a rental car so I didn't expect it to be perfect, but there were some severe scratches on the dash. I was told by my sales rep, Johnny F, that a cover piece was ordered for me and should be in shortly. I waited a while and finally gave him a call, he told me someone left the part on his desk but now it's gone and... read more