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Toyota Carlsbad
- Car Dealers
- Carlsbad, CA
About this business
Location details
5424 Paseo Del Norte, Carlsbad, CA, 92008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Repair Great service and they got me in and out within the time line they provided me. From the service advisor to the service in the waiting room was great.
Business response:
Hi, there! Thank you so much for your kind words! It's great to hear your experience was fast and efficient! We appreciate you choosing us! Have a great week! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Great experience Toyota Carlsbad made leasing my car a great experience from beginning to end. I felt no pressure as I looked at my options. Once I decided I wanted a Camry, my purchase or lease options were clearly laid out. I decided to lease through Toyota. It was so easy. Before I drove off the lot, we reviewed all the features of my new car and how to operate it all. I drove home a very happy customer!
Business response:
Yay! I'm so pleased to hear how happy you are!! Leasing is a great option! We have many options here at Toyota Carlsbad. Something for everyone! Thank you for choosing us and for sharing your experience! Enjoy your new Camry! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Easy no stress purchasing We purchased a new 2017 Prius V this afternoon at Toyota Carlsbad. We sought out Alex Ordonez the Fleet Manager primarily because this was our second purchase from him and Toyota Carlsbad. Alex is very knowledgeable about the vehicles he sells. Alex went over the numbers with us and created an end dollar amount that fell within our budget. Alex is an outstanding asset for team Toyota. I'm sure we will return again as the automotive technology continues to evolve.
Business response:
Hi, there! Thank you for your loyalty to Alex! I'm pleased to hear he worked out a deal that works just right for you! I will be sure to share your kind words with Alex and our management team today! Enjoy your new Prius V! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Toyota: Satisfied Customer My husband and I have purchased three cars from Toyota Carlsbad, and we are so very pleased with the service we have received over the years. When you are looking for a car, the salesmen do not pressure you; they are honest and patient. They follow through and are willing to work with your unique needs.
Business response:
Hi, there! Thank you for your loyalty! We appreciate your kind words! I will share your review with our team today. Thanks again for choosing Toyota Carlsbad! :) Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Went in for service Excellent care and service. Sometimes the wait can be a while but they do try and get you in and out as soon as possible.
Business response:
Thank you so much for your review! We do apologize for the extended wait time. Our certified Toyota Technicians ensure your vehicle is fixed correctly the first time. We don't want to rush when it comes to safety! Thank you for your understanding. We appreciate you choosing Toyota Carlsbad to service your vehicle. Have a great week, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
I did that on the previous page. I just wrote this out on a prior page. Elfin was awesome! He updated me on my car after the service was completed. He reviewed the plan going forward. He mentioned things for me to watch until the next appointment. His report was detailed with pertinent infomation. It was my first time in to this Toyota Service location as I am new to this area. I was pleased with the entire experience. I will return!
Business response:
Hi, there!! We are happy to have you! Welcome to Carlsbad! Thank you so much for your kind review! I am pleased to hear your first experience was an exceptional one! See you in about 5K! Thank you! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Always great service! From the minute you drive into the service area, the employees take excellent care of you, consistently excellent service. I feel very comfortable dealing with them,
Business response:
Hi, there! Thank you so much for your review on your service visit! We are pleased to hear you were comfortable and happy! Have a great week! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
Great service I've been coming to this Toyota service center a while. From the begging I've been having Keziah for my service advisor and she is great , friendly, polite and really have outstanding customer skills!!! Thank you very much for your professional, friendly service Keziah!!!
Business response:
Hi, there! Thank you so much for your loyalty to Keziah and Toyota Carlsbad! It is our pleasure to service your vehicle! I will share your kind review with Keziah and team today! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795
UNETHICAL and UNPROFESSIONAL I have been trying to purchase a new Prius Prime with this dealership since January 25th. I was PROMISED they are associated with the Costco program and PROMISED I would get the Costco price. I put my deposit down and I was told there was an 8 week waiting period, which is understandable. The first 8 weeks period when my car came in, they called me to notify me. My deposit transaction sheet stated that I had 72 hours to respond, which I had, but they had already given the car to the next person i... read more
Business response:
Hi Kristin: I looked into your concerns and found the following; Your deposit was received on January 25, 2017. Regarding the $1000.00 “promise”. This is a rebate, not a discount through Toyota Motor Sales. On the first order you placed, the vehicle was cancelled at your request. You did reorder and that Prius Prime arrived Monday Aril 18th. We called and reminded you of the 72 hours for pick up. You did come in on Thursday the 20th to see the vehicle and drive it. Looks like you didn’t take delivery and we offered until 10a... read more
Frequently asked questions about Toyota Carlsbad
How is Toyota Carlsbad rated?
Toyota Carlsbad has a 4.7 star rating with 5,433 reviews.
When is Toyota Carlsbad open?
Toyota Carlsbad is open now. It will close at 7:00 p.m.
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