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Total Wood Flooring
- Home Services
- Sunbury-on-Thames
About this business
Location details
119 Harris Way, Sunbury-on-Thames, TW16 7EL, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The customer service for this company is a joke. They never pick up the phone, let alone answer to emails, I'm starting thinking they are avoiding me because I need instructions on how to make a return. The order was a proper ordeal itself, so despite loving my new floor very much, I do not recommend this company to anyone!
My order wasn't available and had to be sourced from abroad. The longest 2 and a half months, hopefully it will be here soon.
Was a little hesitant when purchasing from here as reviews were mixed. Genuinely no need as they were first class from start to finish. Think it’s a fairly new business and they’ve had few teething problems that are sorted now. Les was on the ball and communicated with me throughout. Rapid delivery and great value. Def would recommend and will use again. 👍🏼
Sadly I have received a damaged flooring pack (as part of a larger consignment) I had read on the returns policy that goods had to be signed as 'damaged' on the Proof of Delivery (not provided by courier) the courier unloaded the heavily wrapped pallet, asked my name and sauntered off... Hindsight is a wonderful thing obviously, but I was shocked to be told by Total Wood Flooring that I should have checked and reported at point of delivery (not possible) No half decent customer service team would bluntly refer you to 'policy... read more
Difficult to find any info on whether this is a legitimate company and unsure if positive reviews are real. I ordered samples and they took a long time to arrive - not a problem in itself, and samples were nice, but when researching the company I found very little info about them. Reviews on Google all seem slightly suspect as it's lots of different names who have all oddly reviewed only 3 places, and all the same 3 places. Enough to make me worry this isn't a legitimate business. I could be wrong but thought I'd share my co... read more
Frequently asked questions about Total Wood Flooring
How is Total Wood Flooring rated?
Total Wood Flooring has a 3 star rating with 6 reviews.
When is Total Wood Flooring open?
Total Wood Flooring is open now. It will close at 6:00 p.m.
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