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Tom Kelley Chevrolet Buick
- Car Dealers
- Decatur, IN
About this business
Location details
1313 South 13th Street, Decatur, IN, 46733, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Called first thing in the morning. Was going to drive 200 miles to look at vehicle. Was going to go the following day. Wanted some info on the vehicle and no one bothered to get back with me. Called repeatedly and unable to speak with anyone about the vehicle. Finally at the end of the day I was told they had a buyer from out of state. Really disappointing. They must have so much business that they can afford to ignore most of their potential customers. Had cash in hand. Would have been more angry had I driven two hundred mi... read more
already sold but got email within a short period of time stating so.
Emailed quite a few times with questions and a bid. Questions weren't answered. Bid was never responded to. Drove 300 miles to see the truck, after I got email from a salesman. The trucks underneath looked like it sat in a field most of it's life. Never undercoated and super rusty. Learned a lesson from this experience.
Business response:
Thank you for taking the time to let us know how we did. We are obviously concerned that your experience wasn't exemplary. If we can help in any way please let us know.
They ran my credit and then could not sell it due to the milage being messed up on the title. They then called me and told me I could pay cash. Hell if I could pay cash I would have
Business response:
Thank you for letting us know how we did. If we can be of any help please let us know.
Very good follow up by dealer without being intrusive ir annoying. Which I greatly appreciated! My needs have changed but I will be contacting them mid April.
Business response:
Thank you for letting us know how we did. We are always glad to hear we did a good job. If we can be of any help please let us know.
Very helpful and experienced sales people.
Great response time. Bought the vehicle I inquired about. A+ service.
Vehicle was listed as a new arrival but when I called, the vehicle was "not in stock". Poor management and advertising.
The staff was fantastic. Very repsonsive and friendly. Will buy a vehicle from them again.
Frequently asked questions about Tom Kelley Chevrolet Buick
How is Tom Kelley Chevrolet Buick rated?
Tom Kelley Chevrolet Buick has a 4.6 star rating with 832 reviews.
When is Tom Kelley Chevrolet Buick open?
Tom Kelley Chevrolet Buick is open now. It will close at 7:00 p.m.
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