Todd Henderson - State Farm Insurance Agent

Kelly L 

on BBB

3 years ago

State Farm is a joke when it come to Home Owners Insurance claims. IF you want to be assured your policy will pay for water pipes or any home damage from water damage then STATE FARM IS NOT FOR YOU. After 20 years of paying for their home owners policy ( 20k invested) they denied my home owners claim for a slow leak and ANY home damage to walls, etc. 15K for plumbing repairs and another 15K for flooring and walls from a "slow leak" was not in their interest to insure. Instead they blamed me as the customer stating I did not ... read more

Do H 

on BBB

3 years ago

Same everyone below. Long time State Farm customer but as soon as you have a claim they deny the claim. We had hail damage. Every neighbor in our neighborhood, who didn't have State Farm, had roof replaced. Adjustor came out and look at our roof, we marked off the damage and took pictures with him. Claims agent called back and stated no damage on the roof. This appears to be the case with every State Farm customer in our area who has any damage. Disappointing. My advice would be to change before you need them! 

Joseph B 

on BBB

3 years ago

Had a policy with them for 5 years. I had two claims last year. One where I was deemed not at fault and one where I was. They decided not to renew my car insurance. I would understand if they raised my rates, but to not renew is a different story. Up until those 2 incidents I have not had any claims made. I use their drive safe app and have always gotten a good score. I also am always on time with my payments. Do not recommend getting insurance with them. 

Felicia M 

on BBB

3 years ago

State Farm is not a good neighbor!!. I was displaced from my condo and now State Farm is no longer paying for my temporary lodging. I have no control over the renovations and supply chain issues but that didn't matter. Hello, we are in a pandemic!! I am currently looking for another insurance company. DO NOT USE State Farm!!!! 

Syed A 

on BBB

3 years ago

Dear Sir/Madam: On May 31st 2022 one of State farm client/customer hit my car in ******** ********* parking lot . Since she was at fault, admit in front of police and agreed to fix our car, I trusted her and didn't make any videos or took any pictures. Upon returning home when I contacted State farm agent regarding my loss, they not only refuse to pay for my damage but tried to held me responsible for their client car damage . But after I spoke with them and my insurance company, they knew it was not possible for them to bla... read more

Katherine C 

on BBB

3 years ago

State Farm failed me. I had a payed for 2010 Mitsubishi Lancer I had it modded . Custom rims(we paid over 1900), 300 dollar radio installed (price of radio and installation) I went to ********** ******* about 8 months prior to said wreck. I had a freak accident happen I come home to ******* *******. I go and pay ***** auto and body 4000 dollars to fix my windshield, left fender and replace my hood . They also painted those area that was messed up. Beautiful black rainbow paint to be exact. When I was yielding with my blinker... read more

Greg S 

on BBB

3 years ago

Called to get approval for pain treatment was told they would pay for anything reasonable and I could call a hundred times and would get same answer!!!I I got treatment and was denied .... Why cant they be a little more helpful rather than confrontational!!!! 

Chris P 

on BBB

3 years ago

If you want to spend $10,000+ on inusrance premiums only to be denied coverage or claims then by all means give your hard earned money to state farm. Snake Farm indeed 

Charissa W 

on BBB

3 years ago

Switched to State Farm about 2.5 years ago thinking it was a good insurance company. Someone hit my husband about a month ago it it has been a nightmare! They told him it would be better to use our insurance and that they would get payment from the other guys insurance. Car sat at a tow lot for over a week then sat at the dealer because they didn’t wanna send someone out for an estimate for another couple weeks. Estimate was done today and we were told the rental is running out and we owe a deductible when the other persons ... read more