Todd Henderson - State Farm Insurance Agent

John M 

on BBB

3 years ago

My State Farm (SF) Agent, Brendon Walker (BW) of *** ****** **made a date error on my POI and the DMV rejected it. For 3 hours the DMV, his office and I called BW but he ignored us. Brendon Walker DBA, Brendon Walker Agency, Brendon Walker Services, refused to correct his own date error for 90 days. State Farm Corp, SF Underwriters and SF Security refused to correct their date error for 90 days but SF continued to take my payments for four months for services they refused to rendered. Our country closed, the DMV suspended my... read more

Haley D 

on BBB

3 years ago

If I could leave zero stars, I would. My neighbors caused damage to my property and we used Statefarm (their insurance) for a claim. It took WEEKS of communication to get a check sent. I had to miss very important dates after being told the check would be overnighted. It was late and they “resent” a new check overnight. That arrived days later. I then deposited the new check and it was deemed a chargeback since that check was voided. Communication has been repulsive, I now have a 7 day hold on the original check which I need... read more

Elaine L 

on BBB

3 years ago

zero star if that were a choice. Have been a SF customer for decades with all property, cars, etc. bundled with them. Huge and costly mistake. An insurance company is only as good as its handling of a claim, whether small or large. Our House was completely destroyed by wildfire. Multiple agents were assigned serially to keep us confused and ready to give up. Burden of submitting claim in their convoluted manner also designed to discourage claimant (especially onerous for elderly, and organizationally and computer-challenged)... read more

Brandy I 

on BBB

3 years ago

Horrible. I asked my agent about ride sharing and didn’t hear anything for a week until I got a text reminder I was past due for the remaining amount of my plan. $62. I replied back I knew that it was past due but where’s my reply regarding ride sharing. I immediately received a call and was told They’d try to reach me (no missed calls or voicemails OR TEXTS) I was told State Farm didn’t offer that (the website expresses they do FALSE ADVERTISEMENT!!!) I told her I’d be looking for other coverage & asked if I could cancel wh... read more

Nicholas G 

on BBB

3 years ago

A claims adjuster tried to have me believe that she didn't have a boss or a supervisor so that I wouldn't be able to escalate the situation, and kept talking about "reasonable time" when she didn't know where my car was, or the damages, when it had been 10 days since the accident and 3 days since she had been on the case. My mind wanders thinking about what she was doing for 3 days. 

Dynasty B 

on BBB

3 years ago

It has come to our attention that a representative of your company with the authority to do so has made our company a victim of defamation. She has pointed out she is an expert in her field. She is not a client of ours and for that reason it seems like an expert in their field licensed to work in this industry has made a judgment call on what paperwork should be provided. Unfortunately, the statement she made was I’ll informed and also had affected over 100 peoples jobs of a reputable company without a direct right to do so.... read more

Danick V 

on BBB

3 years ago

I do not recommend state farm to anyone. I put a claimed a glass repair, not only no show no call but they put that claim in my records. .save yourself some trouble go somewhere else. 

Lynette S. 

on BBB

3 years ago

Just a few moments ago, I spoke to a State Farm representative — Leah ********. I was trying to file a claim for an accident I was not at fault for. During our entire conversation, she was very rude and unhelpful. It almost seemed as if I was an inconvenience for her. I never leave poor reviews, but this is possibly the worst customer service experience I’ve ever had. I explained to her my situation about how it’s crucial that I get a rental because of work, which requires me to commute the entire week. She showed zero inter... read more

Sherry Y 

on BBB

3 years ago

"Like a good neighbor" LIES they do not care at all.....the absolute worst Insurance Company ever. My son was involved in a head on hit ( 3 stoned girls very young hit my son) he was not held at fault, the officer gave the girls the ticket. My son had 0% liability. His car was torn up. The car was then taken to a "holding Lot" so a Statefarm representative could asses the damages. Well the car was taken to a auction lot where it was completely stripped of EVERYTHING. It took me 2 weeks to locate the car only to find out it w... read more