Todd Henderson - State Farm Insurance Agent

Alexandria H 

on BBB

3 years ago

Do not go through State Farm for your home insurance. Had damages back in July of 2022 from multiple trees falling on our bedroom. Insurance company recommended a contractor that didn't have the time or care to help to even cover our roof or give a quote. Once State Farm finally sent their own inspector, it was over a month later! Then the joke of a number quoted for the damages and loss of property was an insult. Was told to find a contractor that would work with the quoted amount or have them contact them. I had to find a ... read more

Lonnisha B 

on BBB

3 years ago

State Farm completely dropped the ball. I was involved in an accident where another vehicle hit me on the rear passenger side. I called State Farm directly to report the accident and request a tow but they hung up and made me go through app. I was quoted a wait of an 1.5 hours but the 1st tow truck never showed up. State Farm calls me back to see if the tow truck ever showed u(which they didn’t). So they sent another tow truck which took even longer. Ended up waiting 4+ hours for a tow. Next day I make an official statement ... read more

Sally H 

on BBB

3 years ago

State Farm randomly conducts surveys of customers’ properties. On mine they sent me two confusing, nasty letters with a description that I don’t think was my home at all but may have been the neighbors. They will not compare the pictures taken at the time of the survey to my house nor let me see them. I think this may be a scam of theirs to get higher premiums by taking pictures of houses that need new roofs, and have remodeled outside none of which I have done. They have threatened me that my roof is so bad and I will be dr... read more

Faye R 

on BBB

3 years ago

Have to wait 72 hrs for an adjuster , meanwhile my yard is destroyed, but my neighbor adjuster has been there an is in cleaning up his yard, I will be switching to his insurance 

Charles L 

on BBB

3 years ago

Stay away from this company! I had a windshield claim that was not handled correctly. The result was that I lost $750 that State Farm refused to pay. After 25 years of being a customer they did me wrong and I will never be a customer again. They will use any loopholes and wording to THEIR BENEFIT, NOT YOURS! Insurance is supposed to make the insured “WHOLE AGAIN” after a claim in my situation this did not happen. Crooked business practices and cheap wording will cost you as the customer. Attention ***** OWNERS, get your car ... read more

Julio Lazo 

on BBB

3 years ago

I just make several complaints with your BBB I getting called from the dispute with State Farm Fire And Casualty Insurance Company one State Plaza, Bloomington, IL i get call a least 10 days ago but I don’t getting calls from your and others Complains your taking from me when your giving me a case Number or referral numbers that mean your taking but your not seriously with me why I let them know that have to contact your first like for example it’s like With someone hired a Lawyer have to communicate with my Lawyer first not... read more

Debbie S 

on BBB

3 years ago

Have had a homeowners policy since 2004. On 7/3/22 reported fire damage & loss. 7/26/22 still no check. Very disappointed in this snail pace service. Black soot everywhere and dragging it in the house. My place looks like a disaster zone. 

Lindsay F 

on BBB

3 years ago

State Farm dropped the ball on their so called coverage. Started a claim, for a vehicle. Called the next day and they stated the vehicle was in their possession. Had a friend drive by the location of pick up; vehicle still there. Called State Farm, they said they will get it. 7 days later, I get a certified letter that the vehicle has been impounded. Next step, get State Farm to take accountability and pick up the vehicle. They agree. Now it’s been 16 days since the incident, and State Farm is telling me I have to do their j... read more

Sarah M 

on BBB

3 years ago

They will find every loophole to not cover your claim.