Todd Henderson - State Farm Insurance Agent

Cindy J. 

on BBB

3 years ago

Customer no service, I highly recommend that you find a different Company, 

brian s. 

on BBB

3 years ago

State Farm used to be one of the best. Now that just seems like bait and switch. They are now one of the worst! They wouldn’t pay for most of my claim and their approved body shop did terrible work that took more than a month and after doing repairs s broke something off in the engine that landed the car at the dealership broken down! State Farm wouldn’t do anything about any of it! Every part of the process was one of State Farm trying to weasel out of paying part of the claim. Do your self a favor and get insurance anywher... read more

Melissa S. 

on BBB

3 years ago

State Farm could not give a straight answer as to why an adjuster was not sent out to see my vehicle at the body shop. When I originally reported my claim I tried calling to talk to someone and the automated system says they are having a high call volume to better assist me I needed to go to the app or website and file my claim. The app does a photo estimate, which is definitely not accurate because how can they see underneath everything and what's really going on with the vehicle. There was alot more damage that what the ph... read more

David B 

on BBB

3 years ago

My wife and I have been loyal State Farm policy holders for over 40 years, and have many policies (including multiple homeowner policies, multiple vehicle policies, commercial policies, etc.). State Farm used to be a reputable company but their claims service is disgraceful now! Just tried to file a claim on a shattered sunroof (so the rain wouldn't leak in and cause even MORE damage), and the adjuster could not even LOOK at the damage for over a week! My wife is scheduled for major back surgery in a week so we would not eve... read more

Laura S 

on BBB

3 years ago

State Farm is terrible! They could care less for their customers! The agents are nasty and rude. I wish I would've changed companies sooner. Stay away from State Farm! 

Sarah C 

on BBB

3 years ago

They will purposely delay getting paperwork done so that extra fees get added to your bill. We have had this issue through several vehicle sells and new purchases when we've gone to switch what is getting covered and then they have continued to charge us for vehicles even after we have called to have them removed and we had already sold them to someone else. They then say that it's already been done and they can't fix it. The lady named Jodie repeatedly told me they aren't a retail store! Very untrustworthy! 

Keana R 

on BBB

3 years ago

My vehicle was involved in an accident 6/14/2022! StateFarm waited 3 weeks to have an adjuster come out to check the vehicle, the body shop started working on the car then stopped because of this. They were waiting for the estimate to be approved that they sent weeks before. Nonetheless StateFarm told me that they were understaffed but meanwhile my car isn't finished and they're going back and forth with the body shop about the estimate. Meanwhile I'm paying out of pocket for my rental. This is ridiculous. I pay my insurance... read more

shelley b 

on BBB

3 years ago

Need 1 agent per customer to be attentive and vigilant. 

Cora T 

on BBB

3 years ago

After being a loyal customer for 8 years, I was very disappointed in my experience with my agent. I was in an accident where a drunk driver ran a stop sign and totaled can’t new car. I was without a car for 3 months until I finally received a settlement. I had to argue for weeks until I received a fair settlement for what my car was actually worth in the current market. I had spoken with about ten agents throughout this time to see why it was taking so long because I needed a car for work and personal life. My rental had exp... read more