Todd Henderson - State Farm Insurance Agent

jeanie n 

on BBB

2 years ago

i was most recently in a car accident and found out the person who hit me has state farm and they are the worse company to ever do business with. can't create an account because the web site refuses to take my password or any password I use to get this claim taken care of. they don't know how to do anything right. I will never insure anything with this company and you get no where with them. 

Dana T 

on BBB

2 years ago

We have been a part of Ryan Klibert's office in **********, ** for 10+ years using them for auto, personal home, and rental homes. It pains me to write this review just based on the past 6 months, but I received such horrendous customer service and no response from his office, that this is my only avenue. Mid-2022, I noticed major differences in response time and guidance. It would progressively take longer for simple requests like policy cancellation or quote ...I'm talking 3+ weeks with no email or phone call. It wasn't un... read more

Matthew W 

on BBB

2 years ago

I cancelled my insurance almost 3 mo ago, I'd like to have my refund back, my insurance was paid for the whole year, I gave them a check the very first day, I didn't make them wait, but they don't mind me waiting, the reason I cancelled was because my insurance went up without them telling me and when I asked why, there answer is the same, "My insurance is going up, and so is yours and everyone else's" I agree with that, but you could have told me B4 you sent the bill to my mortgage company, I'm glad they didn't pay you, I w... read more

Alice C 

on BBB

2 years ago

I left ***** to get state farm rental insurance, cause I got the auto. Worst mistake ever, we went over everything on the rental insurance. Everything, now 6 month later I had a disaster and can t go back into my apartment, . I had a peril clause to pay for my living expenses. They still lying and denied me even after I had the corporate office escalate it. I report them to the insurance commissioner, and file a complaint. Don t ever deal with state farm rental insurance. 

Jonathan S 

on BBB

2 years ago

I suffered a covered water damage loss in late October and immediately notified State Farm. In the interim, we had a water mitigation company come out to prevent more damage from occurring. To State Farm's credit, they paid the company for its work, but they appear to be stalling us in providing the resources to return our property to the condition prior to the loss. Mind you, we had completed a total renovation of our home and the affected areas approximately five months before the incident. First, it took State Farm nearly... read more

Kristi S 

on BBB

2 years ago

Oh my gosh...after reading a few other reviews, we are definitely not alone in being very upset with State Farm! My husband and I have had State Farm for over 25 years. They sent us a letter right before Christmas, giving us about a 2/weeks notice for cancelling our homeowners policy. Reason - "...because of our claim activity..." - We recently had them approve a roof replacement, which remains to be seen. They listed our claims. A total of 6 (including roof), 3 which were never paid out. A total of about $7000. Did I mentio... read more

Bryant B. 

on BBB

2 years ago

It has been almost a month filed claim on December 24, 2022 for water damage from storm, I have had 2 adjusters and still no estimate, numerous calls that have still not been returned or answered, even why I almost begged to contact me because I finally had a company to do remediation waiting for a go ahead to do work. There slogan “like a good neighbor State Farm is there” NOT TRUE finally took it on my self to remove soiled drywall and and rug. Horrible service. 

Bonnie R. 

on BBB

2 years ago

I have had State Farm homeowners for 30+ years. Paid faithfully, never a late payment and no claims. Had a tree fall on my garage destroying 1/2 my roof and siding in 2021. I filed a claim and what transpired was 4 months of complete confusion, frustration and incompetence. I had to deal with one claims manager after another with each one not knowing what information the last one had. No response to my voicemails most days, and they refused to work with my longtime contractor. I finally got a small settlement to get 1/2 of m... read more

Louise L 

on BBB

2 years ago

I dropped them today. They canceled our son due to a 3 claims in 4 years. Fine. Then they cancelled us for not signing an exclusion to not let son drive our vehicles. He doesnt live with us and has never driven our trucks. Called them cancelled home and auto. Went to ***********. Saved $66 month on auto and $550 year on home. ***** State Farm and Jake.