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Todd Henderson - State Farm Insurance Agent
- Insurance
- Farragut, TN
About this business
Specialties Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Location details
11002 Kingston Pike, Ste 103, Farragut, TN, 37934, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Just....don't! I had the worse home insurance claim disaster with them. Literally rain and snow coming in through my roof, and they didn't send an agent to come access the damage, or provide any emergency funding. And just to top it off - even though I canceled my home insurance, they still managed to accidently charge me another whole year! I can't wait to finish my auto policy too, so I can finally be down with statefarm. 15 years of loyal service to state farm means nothing! Update - another month later and I still don’t ... read more
Business response:
Thank you for the opportunity to reply to your correspondence dated January 27, 2023. While we cannot share specific details in this public response, our Underwriting Department contacted the complainant on January 30, 2023, to address her concerns. We have reached a satisfactory resolution of this matter with the consumer. Sincerely, State Farm Insurance Companies
Worst Customer Service Ever! I had to file a claim because my car was hit. It was not my fault yet State Farm treats customers horrible! Complete lack of communication then they would want me to jump as they snapped their finger to respond to their demands immediately. I was hung up on multiple times. I spent hours on the phone waiting on hold day after day. After 7 days I get a manager who just kept saying sorry… I asked for calls to be listen to and no response. He finally tells me I need a tier 2 specialist and he blind t... read more
Business response:
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 27, 2023. While we cannot share specific details in this public response, our Claims Department contacted the complainant on January 26, 2023, to address her concerns. We were unable to resolve this matter to the consumer’s satisfaction, but we will review and consider new information if presented. Sincerely, Total Loss Claims Department State Farm Mutual Automobile Insurance Company (25178) 1-800-State Farm 1-800-782-8332
We have had them for 30+ years no claims. When we had a small comprehensive for a smashed headlight it was frustrating and confusing to find out about their used part policy. Claims was very rude and condescending about the out of pocket we had to pay. Then we needed supplemental money to fix an electrical issue on dashboard related to the headlight circuit. They closed our claim and said it was not related because the repair shop indicated, and the shop/dealership said there was a recall on that part. THEY lied about it. Ou... read more
Business response:
Thank you for the opportunity to reply to your correspondence dated January 26,2023. While we cannot share specific details in this public response, our Claims Department contacted the complainant on January 26, 2023, to address her concerns. We have reached a satisfactory resolution of this matter with the customer.
I been with statefarm for 30yrs i have a roof issue and the adjuster that was sent out was rude and disrespectful. Told me he didnt know what caused issue and statefarm was not gonna cover it. When i asked for a explanation he told me it coulda been bird crap (really) so whats a person to do i feel like i been kicked to the curb is this what like a good neighbor statefarm isnt there.
They’re no good, they don’t help you when you receive damages to your property they try to lowball you the best way they can. I didn’t realize how horrible they were until I received damages to my property and it’s been 5 months and I’m still waiting to get my damages repaired. I get a call jan 25,2023 stating they won’t cover the rot from the damage that occurred august 03,2022 due to them waiting so long to get things repaired so the wood is rotting away because of constant rain and snow.
All I wanted to do was consolidate my wife's State Farm policy and my SF policy to one agent, hers. My current agent in Minnetonka refused to honor my request, repeatedly ignored communications - even blocked my calls -and my wife's agent said he had to handle it...so I got a quote from *********** that saved me $600 a year. *********** notified them of the cancellation in December, I called the Minnetonka office to confirm, they did, then I got an upcoming billing notice for January, the Minnetonkaoffice in a phone call sai... read more
We have been with State Farm for home, car, and personal items for over 51 years. We began with State Farm in Il. with car insurance in 1972 and homeowners since 1979. We moved to ** in 1991 and kept all our insurance with them. We have never had a homeowners claim until we had roof and wind damage occurring January 16, 2022, after the storm named IONA. Here it is over 50 years later, and State Farm is refusing to cover it claiming that the damage happened before January 16. This is the actual reply we got from the State Far... read more
Business response:
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 26, 2023. While we cannot share specific details in this public response, our Claims Department contacted the complainant on February 1, 2023, to address his concerns. We have reached a satisfactory resolution of this matter with the consumer. Sincerely, WCCS IO, Fire Weather & Cat - In Office 1-800-State Farm (1-800-782-8332) State Farm Florida
terrible agency in my local area They care less about long time customers
Worse than Terrible. No exaggeration. Pray you never have to deal with them. My wife was rear ended by a state darm customer and it has been an absolute nightmare. They never answer the phone, return calls. Then they try to rush and force you into a insulting settlement. If you can reach someone they ask you a question but fo not let you answer. They speak over you and never let you finish what you have to say. They show no sympathy and look at you as a extremely low dollar amount.
Frequently asked questions about Todd Henderson - State Farm Insurance Agent
How is Todd Henderson - State Farm Insurance Agent rated?
Todd Henderson - State Farm Insurance Agent has a 1.2 star rating with 1,548 reviews.
When is Todd Henderson - State Farm Insurance Agent open?
Todd Henderson - State Farm Insurance Agent is closed now. It will open on Monday at 8:30 a.m.
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