Todd Henderson - State Farm Insurance Agent

Alex A 

on BBB

2 years ago

\We have been using this agent for 11 years. Which just adds to the shock we have experienced due to the utter incompetence and a lack of rudimental courtesy and customer service skills. As a 'mom and pap" type landlords we own a few properties in Phoenix. While preparing our taxes we noticed that we are missing one of the insurance bills. To our great surprise we were informed that our insurance policy got cancelled a year ago, due to a claim on a tenants part! He said that " insurance company has sent us a letter" (not tru... read more

William H. 

on BBB

2 years ago

A driver insured by StateFarm crashed into my house on 09/21/2022 and as of today they have yet to offer any kind of settlement or any way for me to fix my house. They told me to provide them with an estimate and I had a company come out to do the estimate but they wouldn’t accept either of the estimates that were submitted. They sent someone out twice and still nothing has come of it. I shouldn’t have to obtain an attorney to get them to pay for the damages because my house did not jump out in front of their insured driver.... read more

Lena A 

on BBB

2 years ago

Statefarm is the WORST on all levels. 1) Each rep tells me something different & promises things which aren't accurate 2) their reps argue, interrupt, and don't put in any effort to help. It's like talking to a 5 year old. 3) they use third parties for everything (towing, body shop, yard) and there's always a disconnect that YOU the customer have to troubleshoot and figure out. 5) I had to constantly be onto them to get things moving because they don't follow up on anything with their third parties. with every step my claim ... read more

James G. 

on BBB

2 years ago

After a storm my wife and I noticed some of our shingles sticking up. We turned in a claim and was denied for "workmanship " according to their excuse fabricator,most companies have adjusters. Ten year old roof withstood many storms and weather then suddenly after an exceptionally strong storm, with tornadic winds ,my roof was installed wrong. I have photos of the house from three months earlier,absolutely no damadge. Terrible, terrible company. Been a customer since 1993, first claim on my house ever. All those premiums pai... read more

David S 

on BBB

2 years ago

The drive safe program is not explained. I get good scores, yet only 1% discount. Called and no explaination. Maybe consider driving 5k a year. Never got an explanation of rate. Cancel program if you can't manage it. I'll give them 6 months, then I'm done. 

Wesley G 

on BBB

2 years ago

Been a customer for 7 years. When my roof became damaged due to wind I wasn’t worried. After a month of waiting for someone to show up, I was told that I would be responsible for the damage. Why do I have homeowners insurance? So needless to say I’m worried now. I ended up having to pay out of pocket for repairs, but they keep collecting payments from me… I definitely don’t recommend this company. 

Dorian G 

on BBB

2 years ago

Trisha C******* is very "cavalier" about the distress of others. There is a way to do your job when assessing a claim without insulting the customer about their own lived experience. I would love for her to live in the shoes of others when she's dealing with these claims and learn a bit of humility and empathy. In the end, renters insurance is the biggest scam in the real estate market with this now being demanded on any new leases. You may never see this or read this but if a customer sees her name come across your claim kn... read more

Mary I 

on BBB

2 years ago

I have been a State Farm customer for over 60 years, and have never seen the total lack of response or consideration that I am now. My local agent is Dave Holloway in Meridian, MS. On April 5th, 2022 straight-line winds damaged by roof, blowing off shingles and a section of the roof vent. April 22, 2022: the claim was denied by Henry ******, an "External Claims Resource". We appealed and the claim was reviewed. June 26, 2022: we received a check from Jordan ****** to patch the roof and fix the ceiling damage. We did not acce... read more

Siobhan S 

on BBB

2 years ago

The local branch was very nice. I have no complaints about them. But when we actual had an accident the was not our fault, we waited 2 months for them to do anything and we had to make any moves. They never reached out to us and accident was not our fault. This is a very immature company. They are not for the customer. Of you are just paying premiums sure they are great, but the moment you need them to work for you well their customer service people are still working from home and don't give a fly about the customer. This is... read more