Todd Henderson - State Farm Insurance Agent

Sami J 

on BBB

a year ago

Had state farm for over 3 years now with policies for 3 properties and 3 vehicles. Everything was smooth because I never had to use them for a claim. However, I had to file a claim for one of the properties due to storm damage. State farm sent an inspector on 05/12/2023, but everything has taken a ridiculous amount of time since with no communication whatsoever without me calling them every time because they are well overdue on reaching out for an update. After, dragging the process all this time, the company is still denyin... read more

Chuck J 

on BBB

a year ago

State Farm has been HORRIBLE!!! Our truck was destroyed by a drunk driver. They only gave 1/3 of its value, lied several times, forced us into accepting their low ball offer by refusing to extend the rental. We are already short one vehicle, so have to get another one. Now, they won't even give us the money for another 5 days. We have no truck, no rental, and no money to buy another vehicle. The claims person was a total jerk. We will NEVER use State Farm again. 

Gabrielle L 

on BBB

a year ago

Denied our claim, in spite of a plethora of evidence. We had a chimney fire; 3 adult household members saw the flames, plus 4 adult backyard neighbors. The damage to the chimney was extensive; a professional chimney company used a snake camera to documented the clearly visible damage. They went up on the roof; when they removed the chimney cap, the chimney crumbled to pieces. But State Farm's "inspector" used only a regular hand-held camera. He didn't have a ladder, so he didn't climb on the roof. Nor did he interview the ne... read more

Chester W 

on BBB

a year ago

Talk with Mary at State Farm insurance in Las Vegas regarding why my payment increased. She was knowledgeable and professional with the reasons. 

Rick R 

on BBB

a year ago

State Farm has been slow to respond to my homeowners insurance claim. The loss happened on 5-29-2023. I have received payment for mitigation and they have sent an payment for the repairs however they approved about 60% of the repair bill. So our house has been sitting with 2 rooms unusable. Some of the issue is my understanding of what they will or will not cover. My biggest issue is they're so slow to respond and when they did respond, it didn't answer the questions completely. I had to ask for clarification and I did get a... read more

Sheryl I 

on BBB

a year ago

Zero is my rating. My car was hit by a State Farm insured and they’ve been going back and forth with my body shop now for 3 months. First they say they will do repairs and send the shop an email to confirm and the next day they change their minds. This has been happening now for a couple of months and no one is accountable. A bunch of incompetent people with no leadership to make final decisions. It has been a nightmare and I’ve had it. 

Luci G 

on BBB

a year ago

I was involved in a car accident and State Farm is my insurance. The recent accident was not my fault. I was rear ended when i was stopped in traffic. The driver of the other vehicle had no license and was driving someone elses vehicle. The vehicle owners insurance denied liability as the driver was considered an excluded driver. I had to go through my insurance (State Farm). This whole experience has been nothing short of a nightmare. Its been a month since my accident and my car is still sitting at the body shop and not a ... read more

Todd L 

on BBB

a year ago

This is by far the worse insurance company around , they want u to pay all the high insurance coverage on your cars but when time to handle a claim they want to pay half of what your car is worth , getting a lawyer today and will fight this to the end, and will be definitely changing insurance on both houses, my boat and all my cars 

STANLEY R 

on BBB

a year ago

I switched to State Farm for motorcycle insurance on May 16,2023. I have outstanding credit, and an outstanding driving record. I was asked several questions when I called state farm, my personal information, driving record, asked if I had any other vehicles with state farm, I said no that my vehicles were insured through ****, and I was not going to change that because I have been with them since 1988. State Farm said that would not be a problem, after getting a quote for the motorcycle, I decided to go with them and paid w... read more