Todd Henderson - State Farm Insurance Agent

Dawn M 

on BBB

a year ago

What are you up too or hiding State Farm Insurance! I was watching television channel 252- Lifetime and 260 WeHD both State Farm commercial comes on - all in Spanish and no sub titles in English anywhere. So is State Farm selling something different to the Latino community that they don’t want the majority of American English speaking citizens to know about? We (Americans) and we have bent over backwards to welcome documented potential seeking American citizenship by changing our signage to read English & Spanish. Our phone ... read more

Larry M 

on BBB

a year ago

We experienced a total loss on our rv and contents from a fire. Our experience with state farm was horrific. We were outright lied to several times by multiple employees of state farm. They attempted to rip us off on the rv for over $50,000 . We had total replacement value on our policy. And they still tried to cut our payoff by over $50,000. They made us wait 5 weeks for the payoff. The rv was our only home. So we were forced to rent whole We waited on them and being assured they would pay all our expenses up to the payoff.... read more

Robert M 

on BBB

a year ago

This is a great place to get insurance! They help you save money, professional, friendly, The staff is excellent, they know what they're doing! Thanks Joy F***! 

Jinyao L 

on BBB

a year ago

I contacted my agent to cancel my policy days ago. I had never experienced an insurance company like this before. Frankly the worst I’ve ever experienced! Incompetent agent office where those who process things are like a dictatorship bureaucratic underdeveloped country government, and those who interacted with customers can only submit requests on behalf of customers and wait. Everything is at the mercy of those who process things. And they don’t acknowledge cancellation by a customer’s direct contact with State Farm centra... read more

Brenda O 

on BBB

a year ago

I was on hold for over an hour waiting to speak to State Farm about why they are taking so long to settle a claim. I was told on their recording I would hold 20 minutes. Utterly ridiculous. What terrible customer service. ZERO STARS!!!! 

Samuel R 

on BBB

a year ago

So they told me to get the drivesafe device and my cars appear on the app, but it wont let me register them. Thats all good. I call to get the issue resolved and I have been on hold for 45 minutes!!!!! Who has 45 minutes to just be waiting on the phone because "all representatives are busy"... How many people do you have working for you?? 1? Come on. Every time I need something the wait is super long. 

Meghan J 

on BBB

a year ago

Worst insurance company Ever. I was hit by a guy who was 100% at fault. He was looking at his phone and admitted it to the police. He has state farm as do we. My vehicle is 4 months old with 6000 miles on it and they are insisting they will only pay for non-OEM part on a brand new vehicle. Run as fast as you can. Our body shop said they are always the hardest to work with;( It’s sad. We will be dropping asap. 

Peter H 

on BBB

a year ago

I echo comments below to some degree. We were paying way too much for car insurance on a monthly basis without realizing it. Recently when I questioned yet another rate increase the State Farm agent mentioned something the loss of five star rating due to my being rear-ended by an uninsured driver that happened three years ago! I realized they were scamming me. I called an agency from years back that got me a *********** policy some four k cheaper annually. State Farm only allowed monthly payments which also let them play aro... read more

maria m 

on BBB

a year ago

Very unresponsive and dismissive in regard to 100 MPH head on collision resulting in serious injury. Denied medical claims related to claim despite having 100K in PIP insurance. Needing to hire a lawyer now and plan to pursue IFCA action (Insurance Fair Conduct Actv- I ENCOURAGE ANYONE TO LOOK UP THIS ACT - insurance company's may be required to pay damages and legal fees/costs resulting from them acting in bad faith - lack of communication is one element of bad faith). Ironically, *****, the other party's insurer was much m... read more