Todd Henderson - State Farm Insurance Agent

Bob D 

on BBB

a year ago

DO NOT USE STATE FARM. We had a house fire that was caused by a faulty plug . The fire marshal confirmed this, State Farm agreed. There was no doubt it was an uncontested claim. We lost our 4 fur babies and everything we own. State Farm SCREWED US on our policy, and cheaped out on EVERYTHING. We hired a lawyer, who netted us an additional 400k after a 2 year court battle. We just wanted what was owed as per our policy. THEY DO NOT CARE ABOUT YOU. All they cared about was saving themselves money 

David P 

on BBB

a year ago

A nightmare to work with. Been with them since 1980. Only filled a few claims over the last 40 years. And light a crappy neighbor, and only hassled and trying to makeup excesses not to fully repair our home. I would choose any other option if you can. They love your premiums, but not helping you. Sad. 

Margaret G 

on BBB

a year ago

Worst experience in my life I felt secure until I lost my home to fire the adjusters are rude and it’s been a nightmare I would not recommend State Farm I don’t feel my needs are being met and it’s poor customer service care 

Jen F 

on BBB

a year ago

The worst insurance ! They try to force you to get repairs at their shop and when you don’t they take forever to come do an estimate . Then any time you call the reps will all say something different to you and then you can never reach the managers. It’s the worst place ever 

Heath M 

on BBB

a year ago

I am past fed up with StateFarm. I have been a customer of theirs for a very long time. Recently I have ran into bad luck I guess. For one I own a Kia so my vehicle was targeted a couple times to be stolen. Then I moved and my items were stolen and damaged. Not to mention the place we moved to originally I was unable to continue staying there because of a sewage back up that occurred the day after we moved in. Well they denied my claim for my renters insurance and I lost so much money it isn't funny. My son and I were actual... read more

Ron P 

on BBB

a year ago

As a 35 year customer, I filed a roof claim with State Farm. The first adjustor showed up as scheduled. After an issue with the inspection, I asked for a re-inspection and almost one month later I received a call from the new adjustor to schedule the re-inspection. After agreeing on the date and time, I contacted my contractor who was to meet the adjustor at our home to go over the inspection. The adjustor for the re-inspect never showed up or called. The contractor waited for one hour and no one from State Farm showed up. I... read more

Michelle B 

on BBB

a year ago

I was rear-ended by a driver who has state farm. Thank goodness I do not!!!!!! I've tried to no avail to speak to a human being all week. Someone finally calls me, tells me to check my text messages as info will be there and hangs up on me as I'm in the middle of asking questions. Horrible customer service. I understand they are trying to get out of paying since their driver is at fault but to be further traumatized after the accident is unacceptable. Do not deal with this company as you will never get anything resolved or s... read more

Adam R 

on BBB

a year ago

State Farm Insurance is a joke. there are the worst one.. no more. switching Insurance company for my home and cars. Switching my business work tracks to another insurance as well. I was with these guys for the past 10 years. never made a single claim. few weeks ago. There was a hailstorm and my roof got hit a big time. I had a rain leak in my top room and State Farm Insurance denied my claim. I asked for another adjuster and take second look, but instead the team manager called me and she was very rude.. basically she was c... read more

Ryan S 

on BBB

a year ago

I have a flood mitigation complain with State Farm. I was given the names of three flood mitigation companies by my local State Farm rep. I used one of these companies after a freeze event in Dec 2022. The recommended company (***** ***), came and did the flood mitigation. During this process, they did not do a complete dry out of the home. They refused to attempt to dry the crawl space. During the process, they also removed portions of the vapor barrier. I believe they should have dried the crawl space and not removed the p... read more