Todd Henderson - State Farm Insurance Agent

Gavin D 

on BBB

a year ago

Company has fallen into the abyss. My customer has been trying for 4 months to get the cash value from their life insurance and we call every week. They tell us they have 6 months by law. I've never seen longer than 5-7 business days. This company which has stopped selling insurance in **********. Company is in a bad place. Do not do business with them until things change. 

Aleem T 

on BBB

a year ago

He doesn’t care about your insurance coverage. Customer service is horrible please consider another agent.. 

Liz W 

on BBB

a year ago

We’ve had State Farm Home Owners and Auto for years and years. They are great, until you actually need them and file a claim. The claims department is unhelpful and deceitful. They have flat out lied to me and don’t call back. They put in the “notes” that they tried to contact me multiple times, but they never do. Somehow my phone number is not recognized with my claim on the automated system anymore and I’ve “opted out” of the text services, but really I’ve opted in more than once and specifically put my number into documen... read more

Fraser w 

on BBB

a year ago

I would never again deal with Statefarm life insurance nor would I recommend them to anyone. 

Tiffany C 

on BBB

a year ago

If there was a zero ranking, I would provide it. My experience has been terrible. First, the rates increased without my knowledge. Second, I was in a recent accident and the claims department has been DEPLORABLE! It’s crazy how they want extra money but do nothing. I haven’t received calls regarding the car or any assistance with getting it serviced. I was with ***** for 10 years and NEVER had this experience. The only reason I left ***** was because their rates increased, but at least I would have had great service when I n... read more

Gary H 

on BBB

a year ago

I think that the State Farm insurance in Oxford Ohio is discriminating against people when they charge more for car insurance based on where you live! 

Donna W 

on BBB

a year ago

Does not deserve any stars after taking my banking information from them for overdrafting my account by not billing on the same date or billing too early. I had my bank dropped them a check every month for the past 8 months. The amount of the policy went up $3 and I was not informed. I called my local agent and gave them my debit card number to take out those $5 in fees. On the following month my bank drafted them a check and yet on the seventh day of that month they used my debit card number to overdraft my account once aga... read more

Vermonica H 

on BBB

a year ago

This is the worst insurance company that I had to deal with in a long time. I received a auto quote from the insurance company for one price and paid half the day I agreed to policy then within a week State Farm increased the quote to additional $1200 which I callback to office and told them to cancel my policy. This was 7 days of auto insurance with State Farm and requested a refund. It is September 18th and I still have not received my refund back. Will never use them again for insurance. 

Antoinette D 

on BBB

a year ago

Does not deserve any star. From the time I contacted them in early August , they have still not responded to nor send it to Underwriter. File has been passed from one handler to another. and no response so far would like to refer my case to an attorney in ********. 0 is what I would give them.